Sample Letter for Demand for Refund of Faulty Work in Houston, Texas [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company Name] [Address] [City, State, ZIP] Subject: Demand for Refund of Faulty Work Dear [Recipient's Name], I hope this letter finds you well. I am writing to express my disappointment and demand a refund for the faulty work performed by your company, [Company Name], in regard to [specific project/job] in Houston, Texas. This letter serves as an official notice of my dissatisfaction and claim for reimbursement. As a paying customer, I had hired your company to [describe the nature of the work]. However, upon closer inspection and evaluation of the completed project, it has become apparent that the work performed by your team was substandard and failed to meet the agreed-upon quality standards. The following issues have been identified: 1. [Clearly outline the specific faults, defects, or deficiencies in the work done.] These shortcomings not only violate the terms and conditions agreed upon in our contract but also pose significant safety concerns. It is disheartening that the delivered work does not meet the professional standards expected from your reputed company. I have made repeated attempts to contact your company and address these issues directly, but no satisfactory resolution has been reached. I am left with no choice but to demand a full refund of the amount paid, which totals $[total cost]. According to the Texas Deceptive Trade Practices Act, consumers have the right to expect services performed with competence and without any faulty workmanship. Additionally, the contract signed between us established a legal obligation for your company to deliver satisfactory work. Failure to resolve this matter and provide the requested reimbursement may result in further legal action to protect my rights as a consumer. I kindly request that you refund the full amount within [a reasonable timeframe, e.g., 14 days] from the receipt of this letter. If the refund is not provided within the specified timeframe, I may proceed with filing a complaint with the appropriate consumer protection agencies, as well as seeking legal counsel to pursue the matter legally. To facilitate the refund process, please confirm your acknowledgment of this letter and provide instructions for initiating the refund. You can reach me at the contact information provided above. I believe in resolving issues amicably, and I sincerely hope that we can reach a mutually agreeable solution without resorting to further escalation. However, should the need arise, I am prepared to take all necessary steps to protect my rights as a customer. Thank you for your prompt attention to this matter. I look forward to your immediate action and a favorable resolution. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.