Subject: Notice of Temporary Service Interruption: Plan Accordingly for an Unavoidable Disruption Dear Valued Customer, We hope this message finds you in good health and high spirits. As a responsible service provider, it is our duty to keep you informed about any upcoming essential maintenance activities that may affect your service experience temporarily. Please take a moment to read this notice carefully to understand the details of the upcoming interruption of service and plan accordingly. In order to ensure an uninterrupted and enjoyable service experience, we continuously strive to improve and upgrade our infrastructure. To that end, we have scheduled a temporary service interruption in your area of San Jose, California, to carry out necessary repairs/upgrades to our network. This maintenance work is crucial to enhancing our overall performance, providing you with faster and more reliable services in the future. 1. Scheduled Date and Time: To minimize inconvenience, the temporary service interruption has been scheduled as follows: Date: [Insert Date] Time: [Insert Time] Duration: Approximately [Insert Duration] 2. Nature and Scope of Interruption: During the scheduled maintenance period, you may experience a complete loss of service for the duration mentioned above. This means that all the services we provide, including internet connectivity, cable television, and telephone services, may be temporarily unavailable. 3. Affected Areas: These maintenance activities will specifically impact the following areas in San Jose, California: [List the specific areas affected by the interruption]. 4. Alternate Options During Interruption: We understand the inconvenience such interruptions may cause to our valued customers. To mitigate the impact, we recommend considering the following options during the designated downtime: a) Mobile Hotspot: If you have a mobile device with cellular data capabilities, consider setting up a mobile hotspot to maintain internet connectivity during the interruption period. This will allow you to stay connected to essential online services. b) Offline Activities: Utilize the downtime effectively by engaging in offline activities such as reading books, spending quality time with family, or pursuing hobbies that don't require an internet connection. c) Download Offline Content: Ahead of the scheduled maintenance, ensure you have downloaded any essential content like movies, TV shows, or work-related files to your devices. This way, you can continue to enjoy entertainment or work without the need for an internet connection. 5. Contact Information: Should you have any questions or concerns regarding the temporary interruption, our customer support team is readily available to assist you. You can reach us at [Insert Contact Information]. Please accept our sincere apologies for any inconvenience this may cause, and we genuinely appreciate your understanding and cooperation during this necessary maintenance. Our goal is to provide you with an enhanced service experience in the future, and we look forward to your continued patronage. Thank you for being a valuable customer. Sincerely, [Your Name] [Your Position] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.