Dear [Customer Name], We hope this letter finds you well. It has come to our attention that there have been some recent changes in our credit limit policy, and as a result, we need to inform you of an upcoming adjustment to your account status. Effective [date], your current credit limit with [Company Name] will be converted to a C.O.D. (Cash on Delivery) status. This means that all future orders placed with our company will require immediate payment upon delivery or pickup, and no credit will be extended. The decision to convert your account to C.O.D. status was made due to the following reasons: 1. Account balance: After a thorough review of your payment history, we have noticed a consistent trend of late or overdue payments. As a result, we are unable to extend any further credit at this time. 2. Financial stability: Due to recent economic changes and the potential risks associated with extending credit, we have revised our credit policies to minimize our exposure. This is in line with our commitment to maintaining a strong financial position and ensuring the long-term sustainability of our business. While we understand that this change may be inconvenient, we want to assure you that this decision was not taken lightly. It is necessary for the financial well-being of our company and to ensure that we can continue to provide quality products and services to all our customers. We value your business and would like to work with you to establish a mutually beneficial relationship moving forward. Therefore, we invite you to contact our credit department to discuss your account status and explore possible solutions or alternative payment arrangements. We understand that unforeseen circumstances can arise, and we are committed to finding ways to assist you. Please make note of the following contact information for our credit department: — Phone: [credit department phone number] — Email: [credit department email address] We kindly request that you reach out to our credit department at your earliest convenience to discuss your account and explore available options. We are open to considering alternative arrangements, such as partial advanced payments or open terms upon approval. Thank you for your understanding and cooperation during this transition. We genuinely appreciate your continued partnership, and we are confident that we can work together to find a suitable resolution. Looking forward to hearing from you soon. Sincerely, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.