Dear [Customer Name], We hope this letter finds you well. We are writing to address an important matter regarding your credit line with our company. As you may be aware, our credit policy allows customers to make purchases up to a specified limit. Unfortunately, it appears that your credit line has been exceeded. Here at [Company Name], we value our customers and strive to provide exceptional service. However, it is crucial for us to maintain a healthy financial relationship. We understand that there may have been unforeseen circumstances that led to this situation, and we are here to assist you. Upon reviewing your account, we noticed that your outstanding balance has surpassed your credit limit by [Amount]. We kindly request that you remit payment to bring your account back within the agreed credit line. Prompt payment is crucial to maintaining a positive credit history and ensuring your continued access to our products and services. As valued customers, you have built a strong credit profile with us, and we are committed to helping you maintain it. In order to rectify this situation, we kindly request that you remit the outstanding balance by [Payment Due Date]. You can conveniently make the payment through various methods, such as: 1. Online Payment: Log in to your account on our website and follow the instructions to make a secure online payment. 2. Direct Bank Transfer: Initiate a bank transfer using the following account details: [Bank Name, Account Number, Routing Number]. 3. Mail-in Payment: Send a personal check or money order made payable to [Company Name], along with your account number, to our mailing address: [Company Address]. We understand that unexpected circumstances may have caused this temporary setback, and we are willing to discuss alternative payment options if needed. Our customer service team is available to address any queries or concerns you may have. Please do not hesitate to reach out to us at [Customer Service Contact Details]. We genuinely value your business and appreciate your prompt attention to this matter. Your cooperation in resolving this credit line exceeded situation will help us continue to provide you with exceptional service in the future. Thank you for your immediate attention, and we look forward to resolving this matter as quickly as possible. Yours sincerely, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.