San Bernardino California Lista de verificación: mantenimiento de una iniciativa de servicio al cliente - Checklist - Sustaining A Customer Service Initiative

• Category: Pequeñas empresas - Listas de verificación
• State: Multi-State
• County: San Bernardino
• Control #: US-04085BG
• Format: Word

Description

Many customer service improvement initiatives fail to produce sustained results. Failure is usually not due to a lack of creativity or resources. Failure is most often the result of a lack of long-term commitment to the hard work that sustainability requires. The "launch" phase of an improvement initiative can be challenging, but it is also energizing. Top management is involved in the launch, frontline employees join improvement teams, and service communication abounds. This does not last however. Both management and the employees they supervise lose interest. The purpose of this form is to provide principles and processes for achieving long-term success. Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.