Bronx New York Modelo de carta de disculpa y propuesta sobre mercancía sobreenviada - Sample Letter for Apology and Proposal on Overshipped Merchandise

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• County: Bronx
• Control #: US-0431LR
• Format: Word

Description

Carta de disculpa y propuesta sobre mercadería sobreenviada. [Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Apology and Proposal for Over shipped Merchandise Dear [Recipient's Name], I am writing to offer my sincerest apologies regarding the recent over shipment of merchandise to your establishment. As a valued customer, your satisfaction is of utmost importance to us, and we deeply regret any inconvenience or confusion this may have caused. First and foremost, please accept our apology for any inconvenience caused as a result of this mistake. We hold ourselves accountable for the oversight which led to the over shipment, and assure you that we have conducted a thorough investigation to identify the root causes and prevent such errors from occurring in the future. To rectify this situation, we have devised a comprehensive proposal that aims to minimize future errors and ensure your satisfaction: 1. Return Process: — We kindly request your assistance in returning the surplus merchandise to our designated shipping address. We will cover all associated expenses for the return shipment and provide you with a prepaid shipping label. — Upon receiving the returned merchandise, we will promptly issue a full refund for the excess items, including any return shipping fees incurred. 2. Enhanced Order Processing System: — We are committed to revising our order processing system to enhance its accuracy and prevent over shipments. Our team will implement improved checks and balances within our inventory management system to avoid such occurrences in the future. 3. Special Discount for Future Orders: — As a gesture of goodwill and appreciation for your understanding, we would like to offer you a special discount of 15% on your next order. Please accept this as a token of our commitment to your satisfaction and a thank-you for remaining a valued customer. We understand the importance of maintaining a strong business relationship, and we assure you that this incident will not be repeated. We value your trust in our company and are fully dedicated to providing exceptional service. Once again, we apologize for any inconvenience this may have caused. We kindly request your cooperation in returning the over shipped merchandise as soon as possible, using the provided prepaid shipping label. If you have any questions or concerns, please do not hesitate to contact our customer service department at [Customer Service Number] or reply to this email. We are available to assist you and address any further issues or inquiries. Thank you for your understanding, patience, and continued support. Sincerely, [Your Name] [Your Position] [Your Company Name]

[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State, ZIP Code] Subject: Apology and Proposal for Over shipped Merchandise Dear [Recipient's Name], I am writing to offer my sincerest apologies regarding the recent over shipment of merchandise to your establishment. As a valued customer, your satisfaction is of utmost importance to us, and we deeply regret any inconvenience or confusion this may have caused. First and foremost, please accept our apology for any inconvenience caused as a result of this mistake. We hold ourselves accountable for the oversight which led to the over shipment, and assure you that we have conducted a thorough investigation to identify the root causes and prevent such errors from occurring in the future. To rectify this situation, we have devised a comprehensive proposal that aims to minimize future errors and ensure your satisfaction: 1. Return Process: — We kindly request your assistance in returning the surplus merchandise to our designated shipping address. We will cover all associated expenses for the return shipment and provide you with a prepaid shipping label. — Upon receiving the returned merchandise, we will promptly issue a full refund for the excess items, including any return shipping fees incurred. 2. Enhanced Order Processing System: — We are committed to revising our order processing system to enhance its accuracy and prevent over shipments. Our team will implement improved checks and balances within our inventory management system to avoid such occurrences in the future. 3. Special Discount for Future Orders: — As a gesture of goodwill and appreciation for your understanding, we would like to offer you a special discount of 15% on your next order. Please accept this as a token of our commitment to your satisfaction and a thank-you for remaining a valued customer. We understand the importance of maintaining a strong business relationship, and we assure you that this incident will not be repeated. We value your trust in our company and are fully dedicated to providing exceptional service. Once again, we apologize for any inconvenience this may have caused. We kindly request your cooperation in returning the over shipped merchandise as soon as possible, using the provided prepaid shipping label. If you have any questions or concerns, please do not hesitate to contact our customer service department at [Customer Service Number] or reply to this email. We are available to assist you and address any further issues or inquiries. Thank you for your understanding, patience, and continued support. Sincerely, [Your Name] [Your Position] [Your Company Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.