Hillsborough Florida Modelo de carta de disculpa y propuesta sobre mercancía sobreenviada - Sample Letter for Apology and Proposal on Overshipped Merchandise

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• County: Hillsborough
• Control #: US-0431LR
• Format: Word

Description

Carta de disculpa y propuesta sobre mercadería sobreenviada. Subject: Apology and Proposal — Overshipped Merchandise Keywords: Overshipped merchandise, apology letter, proposal, Hillsborough Florida, shipping error, customer satisfaction, resolution. Dear [Customer's Name], I am writing to sincerely apologize for the shipping error involving your recent order, which resulted in the over shipping of merchandise. At [Your Company Name], we always strive to provide the best service, and it deeply saddens us to have fallen short of your expectations. We acknowledge that due to our internal oversight, an additional [quantity] of [product] was included in your shipment. We understand that this mistake may have caused inconvenience to you, and for that, we offer our sincerest apologies. At your earliest convenience, we kindly request that you inspect the contents of your package thoroughly. Should you identify any surplus items, we kindly request you follow our proposed resolution process outlined below: 1. Apologies and Explanation: We deeply regret any confusion or inconvenience caused due to the over shipment. We assure you that we have taken immediate steps to rectify the situation and prevent such errors in the future. 2. Return Process: We kindly request you to keep the extra merchandise in your possession, as returning the items may result in additional inconvenience and cost to both parties. Instead, we propose donating the surplus to a charity or organization in your local community. This solution would help us in resolving the error while contributing to a noble cause. 3. Compensation Offer: As a token of our sincere apology, we would like to offer you a [percentage]% discount on your next purchase, valid for six months from the date of this letter. We genuinely value your patronage and hope to make amends for any dissatisfaction caused. We assure you that we have addressed the issue internally to prevent any recurrence. Our focus remains on providing exceptional customer service and delivering superior products to our valued customers. Once again, we deeply apologize for any inconvenience this oversight may have caused. We hope you accept our heartfelt apology and consider our proposal for resolving this issue. Should you have any questions or concerns, please do not hesitate to contact our dedicated customer support team at [customer support number or email]. Thank you for your understanding and continued support. Yours sincerely, [Your Name] [Your Position] [Your Company Name] [Contact Information]

Subject: Apology and Proposal — Overshipped Merchandise Keywords: Overshipped merchandise, apology letter, proposal, Hillsborough Florida, shipping error, customer satisfaction, resolution. Dear [Customer's Name], I am writing to sincerely apologize for the shipping error involving your recent order, which resulted in the over shipping of merchandise. At [Your Company Name], we always strive to provide the best service, and it deeply saddens us to have fallen short of your expectations. We acknowledge that due to our internal oversight, an additional [quantity] of [product] was included in your shipment. We understand that this mistake may have caused inconvenience to you, and for that, we offer our sincerest apologies. At your earliest convenience, we kindly request that you inspect the contents of your package thoroughly. Should you identify any surplus items, we kindly request you follow our proposed resolution process outlined below: 1. Apologies and Explanation: We deeply regret any confusion or inconvenience caused due to the over shipment. We assure you that we have taken immediate steps to rectify the situation and prevent such errors in the future. 2. Return Process: We kindly request you to keep the extra merchandise in your possession, as returning the items may result in additional inconvenience and cost to both parties. Instead, we propose donating the surplus to a charity or organization in your local community. This solution would help us in resolving the error while contributing to a noble cause. 3. Compensation Offer: As a token of our sincere apology, we would like to offer you a [percentage]% discount on your next purchase, valid for six months from the date of this letter. We genuinely value your patronage and hope to make amends for any dissatisfaction caused. We assure you that we have addressed the issue internally to prevent any recurrence. Our focus remains on providing exceptional customer service and delivering superior products to our valued customers. Once again, we deeply apologize for any inconvenience this oversight may have caused. We hope you accept our heartfelt apology and consider our proposal for resolving this issue. Should you have any questions or concerns, please do not hesitate to contact our dedicated customer support team at [customer support number or email]. Thank you for your understanding and continued support. Yours sincerely, [Your Name] [Your Position] [Your Company Name] [Contact Information]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.