Oakland Michigan Modelo de carta de disculpa y propuesta sobre mercancía sobreenviada - Sample Letter for Apology and Proposal on Overshipped Merchandise

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• County: Oakland
• Control #: US-0431LR
• Format: Word

Description

Carta de disculpa y propuesta sobre mercadería sobreenviada. Subject: Apology and Proposal Regarding Over shipped Merchandise Dear [Customer's Name], We hope this letter finds you well. First and foremost, we would like to express our sincerest apologies for any inconvenience caused by our recent over shipment of merchandise to your address. We understand the frustration and inconvenience this may have caused, and we take full responsibility for the error. At [Company Name], we strive to provide exceptional customer service, and it deeply saddens us to have fallen short of your expectations. We have thoroughly investigated the matter and have taken immediate steps to rectify the situation to prevent similar occurrences in the future. To resolve this matter, we propose the following options: 1. Return and Full Refund: — Kindly returhoverer shippeded merchandise to us in its original packaging. — As soon as we receive the returned items, we will initiate a full refund for the entire cost of the merchandise, including any shipping charges. 2. Keep the Over shipped Merchandise and Receive a Partial Refund: — If returninhoverer shippeded merchandise is inconvenient for you, we understand. — In this case, we propose offering you a partial refund equivalent to [X] of the total cost of the merchandise. — We sincerely apologize for the inconvenience caused and hope this partial refund compensates for any inconvenience or extra efforts required on your part. 3. Exchange or Adjust the Order to Meet Your Requirements: — If you find any value in keeping the additional merchandise, we are more than happy to accommodate your needs. — Please let us know if you would like to exchange part of the over shipped merchandise with any other item(s) from our inventory. — Alternatively, if you would like us to adjust your order accordingly, please provide us with the revised quantities or specifications. Please indicate your preferred solution by replying to this letter or contacting our customer service team at [phone number or email address] within the next [X] days. We kindly request you to include your order number, the list of over shipped items, and your desired resolution when contacting us. Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding and cooperation in resolving this matter. We value you as a customer and remain committed to providing an exceptional shopping experience. Thank you for your prompt attention to this matter. Sincerely, [Your Name] [Your Title] [Company Name] Keywords: over shipped merchandise, apology letter, proposal letter, customer service, inconvenience, full refund, partial refund, exchange, adjust order, customer satisfaction, prompt attention.

Subject: Apology and Proposal Regarding Over shipped Merchandise Dear [Customer's Name], We hope this letter finds you well. First and foremost, we would like to express our sincerest apologies for any inconvenience caused by our recent over shipment of merchandise to your address. We understand the frustration and inconvenience this may have caused, and we take full responsibility for the error. At [Company Name], we strive to provide exceptional customer service, and it deeply saddens us to have fallen short of your expectations. We have thoroughly investigated the matter and have taken immediate steps to rectify the situation to prevent similar occurrences in the future. To resolve this matter, we propose the following options: 1. Return and Full Refund: — Kindly returhoverer shippeded merchandise to us in its original packaging. — As soon as we receive the returned items, we will initiate a full refund for the entire cost of the merchandise, including any shipping charges. 2. Keep the Over shipped Merchandise and Receive a Partial Refund: — If returninhoverer shippeded merchandise is inconvenient for you, we understand. — In this case, we propose offering you a partial refund equivalent to [X] of the total cost of the merchandise. — We sincerely apologize for the inconvenience caused and hope this partial refund compensates for any inconvenience or extra efforts required on your part. 3. Exchange or Adjust the Order to Meet Your Requirements: — If you find any value in keeping the additional merchandise, we are more than happy to accommodate your needs. — Please let us know if you would like to exchange part of the over shipped merchandise with any other item(s) from our inventory. — Alternatively, if you would like us to adjust your order accordingly, please provide us with the revised quantities or specifications. Please indicate your preferred solution by replying to this letter or contacting our customer service team at [phone number or email address] within the next [X] days. We kindly request you to include your order number, the list of over shipped items, and your desired resolution when contacting us. Once again, we sincerely apologize for the inconvenience caused and appreciate your understanding and cooperation in resolving this matter. We value you as a customer and remain committed to providing an exceptional shopping experience. Thank you for your prompt attention to this matter. Sincerely, [Your Name] [Your Title] [Company Name] Keywords: over shipped merchandise, apology letter, proposal letter, customer service, inconvenience, full refund, partial refund, exchange, adjust order, customer satisfaction, prompt attention.

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.