San Diego California Modelo de carta de disculpa y propuesta sobre mercancía sobreenviada - Sample Letter for Apology and Proposal on Overshipped Merchandise

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• County: San Diego
• Control #: US-0431LR
• Format: Word

Description

Carta de disculpa y propuesta sobre mercadería sobreenviada. Subject: Apology and Proposal Regarding Over shipped Merchandise Dear [Recipient's Name], I hope this letter finds you well. I am writing to address a recent issue regarding an over shipment of merchandise from our end. We sincerely apologize for any inconvenience this may have caused and assure you that we are taking immediate steps to rectify the situation. At [Company Name], we pride ourselves on delivering the highest quality products and ensuring a seamless customer experience. It has come to our attention that, due to an internal oversight, a shipment of merchandise was sent to your address in San Diego, California, exceeding the requested quantity. We fully acknowledge the inconvenience this may have caused, and we deeply regret any inconvenience or disruption to your operations. We are committed to rectifying this mistake promptly and minimizing any negative impact on your business. To resolve this matter, we propose the following options: 1. Return and refund: We can schedule a pickup at your convenience to retrieve the excess merchandise. Upon its return, we will promptly refund the full amount for the over shipped items, including any associated shipping costs. 2. Adjusted pricing: Alternatively, if it suits your requirements, we can offer a discounted rate for the over shipped merchandise. This way, you would have the option to keep the additional items at a reduced price, thereby benefiting both our companies. 3. Donation or goodwill gesture: If the excess merchandise does not align with your current needs, we would be more than willing to donate it to a charitable organization or make an equivalent goodwill gesture on your behalf. We believe in the importance of giving back to the community and would be delighted to contribute in any way that aligns with your values. We value our business relationship with you and understand that this error may have shaken your confidence in our services. Rest assured, we have implemented additional measures to prevent similar incidents from happening in the future. Our team has undergone further training, and we have strengthened our internal auditing procedures to maintain accuracy and prevent over shipments. Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding and patience in this matter. Please be assured that we consider this an isolated incident and strive to regain your trust and confidence. To proceed or discuss any of the proposed options or any alternative solutions, please contact our customer service team at [phone number] or via email at [email address]. We are committed to resolving this matter swiftly and to your satisfaction. Thank you for your attention, and we look forward to resolving this issue in a manner that exceeds your expectations. Sincerely, [Your Name] [Your Title/Position] [Company Name]

Subject: Apology and Proposal Regarding Over shipped Merchandise Dear [Recipient's Name], I hope this letter finds you well. I am writing to address a recent issue regarding an over shipment of merchandise from our end. We sincerely apologize for any inconvenience this may have caused and assure you that we are taking immediate steps to rectify the situation. At [Company Name], we pride ourselves on delivering the highest quality products and ensuring a seamless customer experience. It has come to our attention that, due to an internal oversight, a shipment of merchandise was sent to your address in San Diego, California, exceeding the requested quantity. We fully acknowledge the inconvenience this may have caused, and we deeply regret any inconvenience or disruption to your operations. We are committed to rectifying this mistake promptly and minimizing any negative impact on your business. To resolve this matter, we propose the following options: 1. Return and refund: We can schedule a pickup at your convenience to retrieve the excess merchandise. Upon its return, we will promptly refund the full amount for the over shipped items, including any associated shipping costs. 2. Adjusted pricing: Alternatively, if it suits your requirements, we can offer a discounted rate for the over shipped merchandise. This way, you would have the option to keep the additional items at a reduced price, thereby benefiting both our companies. 3. Donation or goodwill gesture: If the excess merchandise does not align with your current needs, we would be more than willing to donate it to a charitable organization or make an equivalent goodwill gesture on your behalf. We believe in the importance of giving back to the community and would be delighted to contribute in any way that aligns with your values. We value our business relationship with you and understand that this error may have shaken your confidence in our services. Rest assured, we have implemented additional measures to prevent similar incidents from happening in the future. Our team has undergone further training, and we have strengthened our internal auditing procedures to maintain accuracy and prevent over shipments. Once again, we sincerely apologize for any inconvenience caused and appreciate your understanding and patience in this matter. Please be assured that we consider this an isolated incident and strive to regain your trust and confidence. To proceed or discuss any of the proposed options or any alternative solutions, please contact our customer service team at [phone number] or via email at [email address]. We are committed to resolving this matter swiftly and to your satisfaction. Thank you for your attention, and we look forward to resolving this issue in a manner that exceeds your expectations. Sincerely, [Your Name] [Your Title/Position] [Company Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.