San Jose California Modelo de carta de disculpa y propuesta sobre mercancía sobreenviada - Sample Letter for Apology and Proposal on Overshipped Merchandise

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• City: San Jose
• Control #: US-0431LR
• Format: Word

Description

Carta de disculpa y propuesta sobre mercadería sobreenviada. Subject: Apology and Proposal for Over shipped Merchandise — San Jose California Dear [Customer's Name], We hope this letter finds you well. On behalf of [Your Company Name], we would like to express our sincerest apologies for any inconvenience caused by the over shipment of merchandise in your recent order. We deeply regret any confusion or frustration this may have caused you. We take full responsibility for the oversight and assure you that we are committed to rectifying the situation promptly and to your complete satisfaction. Our goal is to ensure a seamless shopping experience and maintain strong customer relationships, which is why we are taking immediate action to resolve this issue. To resolve the over shipment, we propose the following options for you to choose from: 1. Return of Over shipped Merchandise: If you prefer to return the excess items, we will provide you with a prepaid shipping label. Upon receiving the returned merchandise, we will promptly issue a full refund for the additional items, including any shipping charges incurred. 2. Credit or Discount on Future Purchase: If you would like to keep the over shipped merchandise or for orders in the future, we are delighted to offer you a [percentage]% discount on your next purchase with us. This discount will be exclusive to you as a gesture of our apology for any inconvenience caused. We understand that our mistake may have disrupted your plans or caused confusion. We want to assure you that we have reviewed our internal processes to prevent such errors from occurring in the future. Furthermore, we hold ourselves accountable for this oversight and are taking steps to ensure it does not happen again. Please let us know your preferred option by responding to this letter or contacting our customer service department at [Customer Service Phone Number]. If you have any further questions or concerns, our dedicated team is available to address them and assist you throughout the process. Once again, we want to apologize for any inconvenience this may have caused you. Your satisfaction is of utmost importance to us, and we appreciate your understanding in this matter. We value your loyalty as a customer and look forward to making it right. Thank you for giving us an opportunity to resolve this issue, and we assure you of our commitment to providing you with the best possible service. Sincerely, [Your Name] [Your Title/Position] [Your Company Name] [Your Contact Information]

Subject: Apology and Proposal for Over shipped Merchandise — San Jose California Dear [Customer's Name], We hope this letter finds you well. On behalf of [Your Company Name], we would like to express our sincerest apologies for any inconvenience caused by the over shipment of merchandise in your recent order. We deeply regret any confusion or frustration this may have caused you. We take full responsibility for the oversight and assure you that we are committed to rectifying the situation promptly and to your complete satisfaction. Our goal is to ensure a seamless shopping experience and maintain strong customer relationships, which is why we are taking immediate action to resolve this issue. To resolve the over shipment, we propose the following options for you to choose from: 1. Return of Over shipped Merchandise: If you prefer to return the excess items, we will provide you with a prepaid shipping label. Upon receiving the returned merchandise, we will promptly issue a full refund for the additional items, including any shipping charges incurred. 2. Credit or Discount on Future Purchase: If you would like to keep the over shipped merchandise or for orders in the future, we are delighted to offer you a [percentage]% discount on your next purchase with us. This discount will be exclusive to you as a gesture of our apology for any inconvenience caused. We understand that our mistake may have disrupted your plans or caused confusion. We want to assure you that we have reviewed our internal processes to prevent such errors from occurring in the future. Furthermore, we hold ourselves accountable for this oversight and are taking steps to ensure it does not happen again. Please let us know your preferred option by responding to this letter or contacting our customer service department at [Customer Service Phone Number]. If you have any further questions or concerns, our dedicated team is available to address them and assist you throughout the process. Once again, we want to apologize for any inconvenience this may have caused you. Your satisfaction is of utmost importance to us, and we appreciate your understanding in this matter. We value your loyalty as a customer and look forward to making it right. Thank you for giving us an opportunity to resolve this issue, and we assure you of our commitment to providing you with the best possible service. Sincerely, [Your Name] [Your Title/Position] [Your Company Name] [Your Contact Information]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.