Wayne Michigan Modelo de carta de disculpa y propuesta sobre mercancía sobreenviada - Sample Letter for Apology and Proposal on Overshipped Merchandise

• Category: Cartas - No legales - Disculpa
• State: Multi-State
• County: Wayne
• Control #: US-0431LR
• Format: Word

Description

Carta de disculpa y propuesta sobre mercadería sobreenviada. Dear [Customer Name], We hope this letter finds you well. We are writing to apologize for a recent incident involving an over shipment of merchandise. As a valued customer, we strive to provide you with the best service, and we deeply regret any inconvenience this may have caused. Please accept our sincerest apologies. On [date], our warehouse mistakenly shipped an excess quantity of merchandise to your address, leading to an over shipment. We understand that this situation may have caused frustration and confusion on your end, and we want to assure you that steps have been taken to prevent such incidents from occurring in the future. To rectify this issue, we propose the following solutions: 1. Return and Full Refund: If you are willing to return the excess merchandise, we will arrange for a pickup at your convenience. Upon receipt of the returned items, we will issue a full refund, including any associated shipping charges. Additionally, we will cover the return shipping costs. 2. Partial Refund and Receive Gift: If you prefer to keep the over shipped merchandise, we can offer a partial refund for the excess items. In addition, as a gesture of goodwill, we would like to send you a complimentary gift of your choice from our exclusive collection. Kindly let us know your preferred item, and we will arrange for its delivery. We understand that your satisfaction is of utmost importance, and we genuinely apologize for any inconvenience caused by this over shipment. We value your continued support and would like to reaffirm our commitment to providing excellent service in every transaction. To proceed with your chosen resolution option or discuss any concerns you may have, please contact our customer service team at [customer service number] or via email at [customer service email]. Our representatives are available [mention operating hours] and will be happy to assist you. Again, we deeply regret any inconvenience caused, and thank you for being a valued customer. We look forward to resolving this matter to your satisfaction and continuing to serve you in the future. Thank you for your understanding. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, ZIP] [Contact Information]

Dear [Customer Name], We hope this letter finds you well. We are writing to apologize for a recent incident involving an over shipment of merchandise. As a valued customer, we strive to provide you with the best service, and we deeply regret any inconvenience this may have caused. Please accept our sincerest apologies. On [date], our warehouse mistakenly shipped an excess quantity of merchandise to your address, leading to an over shipment. We understand that this situation may have caused frustration and confusion on your end, and we want to assure you that steps have been taken to prevent such incidents from occurring in the future. To rectify this issue, we propose the following solutions: 1. Return and Full Refund: If you are willing to return the excess merchandise, we will arrange for a pickup at your convenience. Upon receipt of the returned items, we will issue a full refund, including any associated shipping charges. Additionally, we will cover the return shipping costs. 2. Partial Refund and Receive Gift: If you prefer to keep the over shipped merchandise, we can offer a partial refund for the excess items. In addition, as a gesture of goodwill, we would like to send you a complimentary gift of your choice from our exclusive collection. Kindly let us know your preferred item, and we will arrange for its delivery. We understand that your satisfaction is of utmost importance, and we genuinely apologize for any inconvenience caused by this over shipment. We value your continued support and would like to reaffirm our commitment to providing excellent service in every transaction. To proceed with your chosen resolution option or discuss any concerns you may have, please contact our customer service team at [customer service number] or via email at [customer service email]. Our representatives are available [mention operating hours] and will be happy to assist you. Again, we deeply regret any inconvenience caused, and thank you for being a valued customer. We look forward to resolving this matter to your satisfaction and continuing to serve you in the future. Thank you for your understanding. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, ZIP] [Contact Information]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.