Subject: Cancellation of Unfilled Order — Hennepin, Minnesota Dear [Customer Name], We hope this letter finds you well. We sincerely regret to inform you that we must cancel your unfilled order placed with [Company Name]. Despite our best efforts, we have encountered unforeseen circumstances that make it impossible for us to fulfill your order at this time. Being located in the beautiful county of Hennepin, Minnesota, known for its vibrant culture, picturesque landscapes, and bustling economic hub, we value our customers' trust, and it deeply troubles us when we cannot meet their expectations. Unfortunately, in this case, we are left with no choice but to cancel your order. Please accept our sincerest apologies for any inconvenience this cancellation may cause. We assure you that this decision was not taken lightly and was made after careful consideration of all alternative options. We understand that this untimely turn of events could disrupt your plans, and for that, we sincerely apologize. As a gesture of goodwill, we would like to offer you one of the following options: 1. Full Refund: Help us ensure a smooth and hassle-free refund process by providing us with your preferred payment method and the necessary details. Please allow us a reasonable timeframe to process your refund, considering potential bank processing times. 2. Store Credit: If you would prefer to keep your credit with our store, we will be happy to issue you a store credit worth the full value of your cancelled order. This credit can be applied during your next purchase with us, providing a convenient way to make up for the inconvenience caused. Once again, we deeply apologize for any frustration or inconvenience experienced due to this cancellation. We genuinely appreciate your patience and understanding during this unexpected turn of events. Rest assured, we will take immediate measures to rectify the circumstances and ensure they do not recur. If you have any questions or concerns regarding this cancellation or would like further assistance, please do not hesitate to contact our customer support team at [Customer Support Hotline]. Our team stands ready to provide timely and satisfactory solutions as per your needs. Thank you for your understanding, and we sincerely hope that we can regain your trust and serve you better in the future. Warm regards, [Your Name] [Your Position] [Company Name] [Contact Information: Phone, Email]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.