Dear [Customer's Name], Subject: Cancellation of Unfilled Order Thank you for choosing [Your Company Name]. We appreciate your business and sincerely apologize for any inconvenience caused by this letter. Regrettably, we must inform you that we are unable to fulfill your recent order due to unforeseen circumstances. We understand the importance of promptly delivering your requested items, and we deeply regret any inconvenience caused by this cancellation. Our team have been working tirelessly to fulfill your order, but unfortunately, we encountered an unexpected shortage of supplies or materials needed to complete your request. We understand the frustration and disappointment this may cause, and we want to assure you that we are taking immediate measures to prevent such occurrences in the future. Although it is our utmost priority to provide our customers with exceptional service, unforeseen circumstances have made it impossible for us to meet your expectations at this time. We deeply apologize for any inconvenience this may cause and understand the inconvenience this may bring to your plans. To rectify this situation, we assure you that your payment for the unfilled order will be promptly refunded. You will receive a cancellation confirmation email shortly, with details regarding the refund process. If there is any additional assistance or information you require regarding the cancellation, please do not hesitate to contact our customer service department. Our dedicated team is available to address any concerns you may have or discuss alternative solutions that may better suit your needs. We understand your disappointment and assure you that steps are being taken to prevent similar situations in the future. We value our customers' satisfaction, and we deeply regret any inconvenience or frustration caused by this cancellation. Once again, we sincerely apologize for any inconvenience caused, and thank you for your understanding. We appreciate your continued support and hope that you will consider giving us the opportunity to serve you in the future. Yours sincerely, [Your Name] [Your Company Name] [Contact Information: Phone Number, Email Address]
Para su conveniencia, debajo del texto en espaƱol le brindamos la versiĆ³n completa de este formulario en inglĆ©s. For your convenience, the complete English version of this form is attached below the Spanish version.