Dear [Customer's Name], We regret to inform you that we have decided to cancel your unfilled order #[order number] due to unforeseen circumstances. We understand the inconvenience this may cause and apologize for any inconvenience or delay this may cause. After careful consideration and evaluation of various factors, including the availability of the product and our current inventory levels, we have determined that it is not feasible for us to fulfill your order at this time. We assure you that this decision was not made lightly, and we deeply apologize for any inconvenience caused. Despite our best efforts, [reason for cancellation] has occurred, thereby making it impossible for us to proceed with your order. We understand that this may be disappointing, and we want to assure you that we are taking necessary steps to avoid similar situations in the future. As a valued customer, we want to make it up to you. We would like to offer you the following options: 1. Full Refund: We will issue a full refund for the amount you paid for the order, including any shipping charges. The refund will be processed within [number of days] to the original payment method used during the purchase. 2. Store Credit: If you prefer, we can provide you with a store credit equal to the total amount of your order. This credit can be used towards any future purchases from our store, and it does not expire. 3. Alternative Product: If you are interested, we can suggest an alternative product that closely matches your original order. We will be happy to provide you with detailed information about the product and discuss any price adjustments if necessary. Please let us know your preferred option by contacting our customer service team at [customer service contact details]. Our representatives are available [customer service operating hours] to assist you further and address any concerns you may have. Once again, please accept our deepest apologies for any inconvenience caused by the cancellation of your order. We truly value your business and hope to have the opportunity to serve you better in the future. Thank you for your understanding. Sincerely, [Your Name] [Your Title/Position] [Company Name] [Company Address] [City, State, Zip Code] [Phone Number] [Email Address] Keywords: Lima Arizona, sample letter, cancellation, unfilled order, regret, inconvenience, delay, unforeseen circumstances, feasibility, inventory levels, disappointing, refund, store credit, alternative product, customer service.
Para su conveniencia, debajo del texto en espaƱol le brindamos la versiĆ³n completa de este formulario en inglĆ©s. For your convenience, the complete English version of this form is attached below the Spanish version.