[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Vendor's Name] [Vendor's Address] [City, State, ZIP Code] Subject: Return of Purchase Order and Request for Advance Payment Dear [Vendor's Name], I hope this letter finds you in good health and high spirits. I am writing to inform you that we recently received the purchase order [Order Number], dated [Order Date], but unfortunately, we have identified some discrepancies in the ordered items, which necessitate a return. Upon inspection, we discovered that [Item Description] does not match the specifications outlined in the purchase order. [Provide details on the specific issues, such as incorrect quantity, size, color, or any defects found]. We value the high standards we maintain for our business, and it is essential for us to receive the correct items to serve our customers optimally. To rectify this situation promptly, we kindly request that you authorize the return of the incorrect items and arrange for a replacement shipment of the correct items as outlined in the original purchase order. Our records indicate that we have already paid [Amount Paid] as an advance payment for this order. Therefore, we kindly request you to deduct the cost of the correct items from the advance payment and issue the remaining balance as a refund to [Payment Method]. To facilitate the return process, kindly provide us with the necessary return shipment instructions, including any return authorization numbers or labels, within [Specify a reasonable timeframe, e.g., 5 business days]. We kindly request you to ensure that the replacement shipment is dispatched as soon as possible to minimize any disruptions in our business operations. Please treat this matter with utmost urgency, as the incorrect items are causing delays in fulfilling our customers' expectations. We value our strong business relationship and believe that resolving this matter promptly will provide mutual benefit to both parties. Thank you for your immediate attention to this matter. We are confident that, with your cooperation, we can swiftly resolve this issue and continue our successful partnership. Should you require any further information or clarification, please do not hesitate to contact me at [Your Phone Number] or [Your Email Address]. We look forward to your prompt response and resolution. Yours sincerely, [Your Name] [Your Title/Organization]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.