Subject: Request for Return of Purchase Order and Advance Payment — San Jose, California [Your Company Name] Dear [Recipient's Name], I hope this letter finds you well. I am writing on behalf of [Your Company Name], and we would like to discuss a matter regarding our recent purchase order and its subsequent return. We kindly request the refund of the purchase order value along with an advance payment to facilitate future orders. Our purchase order, number [PO Number], was placed with your esteemed company [Supplier Name] on [Date]. Unfortunately, due to unforeseen circumstances, we must return the entire order and request a refund. The goods received did not meet our required specifications and quality standards, as agreed upon during our initial purchase agreement. We trust that you understand the inconvenience this has caused us. As an active customer, we highly value our business relationship with you and believe in finding mutually beneficial solutions. Therefore, we kindly ask for your immediate attention in resolving this matter. Our priority is to receive a full reimbursement for the purchase order value, as per the terms outlined in our initial purchase agreement. In addition to the refund, we also kindly request an advance payment of [Amount], which will serve as credit towards future orders. This advance payment will help us alleviate the financial strain caused by the return of the purchase order. It will enable us to continue our operations smoothly and maintain a strong partnership between our companies. We understand that such situations require thorough investigation, and we appreciate your prompt attention in resolving this matter. We kindly request you to respond to this letter within [specific timeline] to initiate the refund process and discuss the details regarding the advance payment. Should you require further information or clarify any aspects of this matter, please do not hesitate to contact me directly at [Your Contact Information]. We believe that open communication is essential to successfully resolve this issue and to uphold the positive business relationship we share. Thank you for your understanding and cooperation in this matter. We look forward to your prompt response and a swift resolution. Yours sincerely, [Your Name] [Your Position] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.