[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position] [Company/Organization Name] [Address] [City, State, ZIP] Dear [Recipient's Name], RE: Response to Order on Expired Credit Card I hope this letter finds you well. I am writing in response to the order you recently placed using an expired credit card. I appreciate your business and apologize for any inconvenience caused. Upon receiving your order on [date], we attempted to process the payment using the provided credit card details. However, our system flagged it as expired, preventing us from completing the transaction. To promptly assist you, we require updated payment information to ensure a seamless purchase experience. To proceed with your order, kindly provide us with a valid credit card number, the cardholder's name as it appears on the card, the expiration date, and the three-digit CVV code. You can provide this information by calling our customer service at [phone number] or replying to this email with the required details. Addressing this issue in a timely manner is crucial to avoid any delay in processing your order. Once we receive your updated payment details, we will proceed with the transaction and notify you of the shipment and delivery details. As a token of our appreciation for your understanding and cooperation, we would like to offer you a [discount percentage/coupon code] on your next purchase. This gesture is a small token of our commitment to providing excellent customer service and maintaining your satisfaction. If you require any further assistance or have any questions, please do not hesitate to reach out to our dedicated customer support team. We are here to help you in any way we can. Thank you for your attention to this matter. We value your business and look forward to serving you with the utmost care and efficiency. Sincerely, [Your Name] [Your Title/Position] [Company/Organization Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.