[Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Customer Name] [Customer Address] [City, State, ZIP] Subject: Response to Order on Expired Credit Card Dear [Customer Name], I hope this letter finds you in good health and high spirits. I am writing in response to your recent order, which unfortunately could not be processed due to an expired credit card on file. We greatly appreciate your continued patronage and apologize for any inconvenience caused. Rest assured, we are committed to resolving this matter swiftly and ensuring a seamless purchasing experience for you. To facilitate the processing of your order, we kindly request that you update your credit card information as soon as possible. Please find enclosed a readdressed return envelope along with the necessary paperwork to update your credit card details. Once completed, kindly return it to us at your earliest convenience. Alternatively, should you prefer a more convenient method, you may also update your credit card information securely through our website. To do so, please visit our online portal at [website URL] and follow the provided instructions to update your payment method. You will need your customer identification number to log in, which can be found in the top right corner of your invoice. Upon receiving the updated credit card information, our team will promptly process your order and ensure its quick dispatch. Please be advised that to avoid any delays, it is crucial to provide the correct and valid credit card details. Should you have any questions, concerns or require any assistance throughout the process, please do not hesitate to contact our dedicated customer service team at [phone number] or via email at [email address]. We are here to assist you and provide the necessary guidance. Once again, we deeply apologize for any inconvenience caused and sincerely appreciate your support and understanding in this matter. We value you as our esteemed customer and look forward to providing you with exceptional products and services in the future. Thank you for your prompt attention to this matter. Warm regards, [Your Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.