Dear [Customer's Name], We hope this letter finds you in good health and spirits. We are writing in response to your recent order placed with our company. However, we regret to inform you that we are unable to process your order at this time due to an expired credit card on file. We understand that keeping track of expiring credit cards can be an oversight and want to assist you in resolving this matter swiftly. To ensure a seamless transaction and allow us to proceed with your order, we kindly request that you update your credit card information in our system. To update your credit card details, please visit our website at [URL] and navigate to the "My Account" section. From there, you can input your new credit card information securely. If you encounter any difficulties while updating your details, please do not hesitate to contact our customer support team at [Customer Support Number] who will be more than happy to assist you throughout the process. Alternatively, you may also choose to update your credit card information by completing the enclosed form and returning it to us via mail or fax. Please note that if you choose this option, we recommend sending it via certified mail to ensure its safe delivery. Once we have your updated credit card details, we will promptly process your order and notify you of any further steps, such as estimated delivery dates or tracking information. We apologize for any inconvenience this may cause and assure you that we value your business. We kindly request that you take immediate action in updating your credit card information to avoid any further delays in processing your order. Thank you for your prompt attention to this matter. We appreciate your continued support and look forward to serving you again soon. Sincerely, [Your Name] [Customer Service Representative] [Company Name] Keywords: Wake North Carolina, sample letter, response, order, expired credit card, update, transaction, seamless, website, customer support, difficulties, customer service, inconvenience, delivery, tracking information, prompt attention, continued support, business.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.