Cuyahoga Ohio Modelo de carta de respuesta a la solicitud de servicio sobre la garantía vencida - Sample Letter for Response to Request for Service on Expired Warranty

• Category: Cartas - No legales - Respuestas
• State: Multi-State
• County: Cuyahoga
• Control #: US-0464LR
• Format: Word

Description

Carta de la empresa al cliente ofreciendo una respuesta a una solicitud de servicio sobre una garantía vencida. Dear [Customer's Name], We hope this letter finds you well. Thank you for reaching out to us regarding your expired warranty and your request for service. We apologize for the inconvenience caused and appreciate your continued support and trust in our company. Here at [Company Name], we pride ourselves on providing excellent customer service, even after the warranty period has ended. Therefore, we are pleased to inform you that we are willing to assist you with your service request, despite your warranty being expired. Our team of dedicated professionals understands the importance of maintaining customer satisfaction, and we are committed to resolving any issues you may be facing with your [product]. We aim to ensure that you continue to enjoy the benefits of our product and have a seamless experience. To proceed with your service request, we kindly ask you to provide us with the following information: 1. Your full name and contact details. 2. The model number and serial number of your [product]. 3. A detailed description of the issue you are experiencing. Once we have received this information, our service team will promptly review and assess your request. We strive to resolve service issues as quickly as possible without compromising the quality of our work. Please keep in mind that since your warranty has expired, there may be associated costs with the service provided. However, we assure you that we will provide you with a transparent breakdown of any fees involved before proceeding with the service. We want to make sure you are fully informed and comfortable with the process. Should you have any further questions or require additional clarification, please do not hesitate to contact our customer service team at [customer service phone number] or [customer service email address]. Our team is available to assist you during our regular business hours. Thank you for choosing [Company Name]. We value your continued support and look forward to resolving your service request to your utmost satisfaction. Warm regards, [Your Name] [Your Title/Position] [Company Name]

Dear [Customer's Name], We hope this letter finds you well. Thank you for reaching out to us regarding your expired warranty and your request for service. We apologize for the inconvenience caused and appreciate your continued support and trust in our company. Here at [Company Name], we pride ourselves on providing excellent customer service, even after the warranty period has ended. Therefore, we are pleased to inform you that we are willing to assist you with your service request, despite your warranty being expired. Our team of dedicated professionals understands the importance of maintaining customer satisfaction, and we are committed to resolving any issues you may be facing with your [product]. We aim to ensure that you continue to enjoy the benefits of our product and have a seamless experience. To proceed with your service request, we kindly ask you to provide us with the following information: 1. Your full name and contact details. 2. The model number and serial number of your [product]. 3. A detailed description of the issue you are experiencing. Once we have received this information, our service team will promptly review and assess your request. We strive to resolve service issues as quickly as possible without compromising the quality of our work. Please keep in mind that since your warranty has expired, there may be associated costs with the service provided. However, we assure you that we will provide you with a transparent breakdown of any fees involved before proceeding with the service. We want to make sure you are fully informed and comfortable with the process. Should you have any further questions or require additional clarification, please do not hesitate to contact our customer service team at [customer service phone number] or [customer service email address]. Our team is available to assist you during our regular business hours. Thank you for choosing [Company Name]. We value your continued support and look forward to resolving your service request to your utmost satisfaction. Warm regards, [Your Name] [Your Title/Position] [Company Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.