Houston Texas Modelo de carta de respuesta a la solicitud de servicio sobre la garantía vencida - Sample Letter for Response to Request for Service on Expired Warranty

• Category: Cartas - No legales - Respuestas
• State: Multi-State
• City: Houston
• Control #: US-0464LR
• Format: Word

Description

Carta de la empresa al cliente ofreciendo una respuesta a una solicitud de servicio sobre una garantía vencida. Subject: Responding to Your Request for Service on Expired Warranty — Houston Texas Dear [Customer's Name], We hope this letter finds you well. First and foremost, we sincerely appreciate your continued trust in our products and services. We regret to learn that you are experiencing difficulties with your [product name] due to the expired warranty. Rest assured, we are committed to addressing your concerns promptly and efficiently. As a leading provider of [product/service type] in Houston, Texas, we understand your desire to optimize the lifespan and performance of your [product name]. While the warranty on your product has expired, we are dedicated to assisting you through our comprehensive post-warranty support services. To further understand your specific requirements, kindly provide us with the following information: 1. Your contact details — name, address, phone number, and email address. 2. Detailed description of the issue you are encountering with your [product name]. 3. Purchase date and location (if available). 4. Any maintenance or troubleshooting steps you have already taken. Once we receive this information, we will promptly evaluate your query and determine the best course of action. While we may need to charge for repairing or servicing your product, rest assured that we will provide you with an estimate before undertaking any work. Alternatively, if you are interested in exploring extended warranty options for future incidents, our knowledgeable customer support representatives would be more than happy to discuss the available plans with you. At [Company Name], we pride ourselves on delivering outstanding customer service. Throughout the years, our commitment to excellence has been recognized by the Houston community, making us the go-to choice for reliable [product/service type]. We understand the inconvenience caused by a product malfunction and remain dedicated to resolving this issue promptly. Rest assured that our skilled technicians will offer you the utmost professionalism, technical expertise, and timely service. Our goal is to ensure your satisfaction and regain your confidence in our products. Please send the requested information to [contact details] or reply directly to this letter. We endeavor to respond to your query within [specified time frame]. Once again, we appreciate your continued support and value your business. Should you have any further questions or concerns, please do not hesitate to contact our dedicated customer support team at [customer support number] or visit our Houston branch at [branch address]. Thank you for choosing us as your trusted [product/service type] provider. Yours sincerely, [Your Name] [Your Title] [Company Name]

Subject: Responding to Your Request for Service on Expired Warranty — Houston Texas Dear [Customer's Name], We hope this letter finds you well. First and foremost, we sincerely appreciate your continued trust in our products and services. We regret to learn that you are experiencing difficulties with your [product name] due to the expired warranty. Rest assured, we are committed to addressing your concerns promptly and efficiently. As a leading provider of [product/service type] in Houston, Texas, we understand your desire to optimize the lifespan and performance of your [product name]. While the warranty on your product has expired, we are dedicated to assisting you through our comprehensive post-warranty support services. To further understand your specific requirements, kindly provide us with the following information: 1. Your contact details — name, address, phone number, and email address. 2. Detailed description of the issue you are encountering with your [product name]. 3. Purchase date and location (if available). 4. Any maintenance or troubleshooting steps you have already taken. Once we receive this information, we will promptly evaluate your query and determine the best course of action. While we may need to charge for repairing or servicing your product, rest assured that we will provide you with an estimate before undertaking any work. Alternatively, if you are interested in exploring extended warranty options for future incidents, our knowledgeable customer support representatives would be more than happy to discuss the available plans with you. At [Company Name], we pride ourselves on delivering outstanding customer service. Throughout the years, our commitment to excellence has been recognized by the Houston community, making us the go-to choice for reliable [product/service type]. We understand the inconvenience caused by a product malfunction and remain dedicated to resolving this issue promptly. Rest assured that our skilled technicians will offer you the utmost professionalism, technical expertise, and timely service. Our goal is to ensure your satisfaction and regain your confidence in our products. Please send the requested information to [contact details] or reply directly to this letter. We endeavor to respond to your query within [specified time frame]. Once again, we appreciate your continued support and value your business. Should you have any further questions or concerns, please do not hesitate to contact our dedicated customer support team at [customer support number] or visit our Houston branch at [branch address]. Thank you for choosing us as your trusted [product/service type] provider. Yours sincerely, [Your Name] [Your Title] [Company Name]

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.