Subject: Responding to Your Inquiry about Cancelled Coverage [Your Name] [Your Address] [City, State ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Address] [City, State ZIP Code] Dear [Recipient's Name], I hope this letter finds you in good health. I am writing in response to your recent inquiry regarding the cancellation of your coverage. We deeply value your trust in our company and appreciate the opportunity to address your concerns. First and foremost, we apologize for any inconvenience caused by the cancellation of your coverage. We understand that unexpected disruptions in insurance can significantly impact your financial security and peace of mind. Rest assured, we are committed to resolving this matter promptly and providing you with the necessary information to help you make informed decisions. After thoroughly investigating the circumstances of the cancellation of your coverage, we have identified the root cause. Due to an administrative error on our part, your policy was inadvertently terminated. We sincerely apologize for this oversight and assure you that steps have been taken to prevent such incidents in the future. To rectify the situation, we have reinstated your coverage effective from [date]. Additionally, we have adjusted your billing arrangement to accommodate the period during which you were unintentionally uninsured. You will not be held responsible for any premium payments for this period, and we have credited the corresponding amount to your account. In order to ensure a smooth transition and clear any remaining doubts, we have attached the revised policy documents to this letter. These documents outline the terms, conditions, and coverage details specific to your policy. It is vital that you carefully review this information to familiarize yourself with your current coverage and address any lingering queries. Furthermore, we understand the importance of seamless communication between our company and you, our valued customer. To facilitate this, we have assigned a dedicated representative who will be your point of contact moving forward. Please feel free to reach out to [Representative's Name] at [Representative's Phone Number] or [Representative's Email Address] for any further assistance or clarification. They will be more than happy to help. Once again, we deeply regret the inconvenience caused by the cancellation of your coverage, and we appreciate your patience and understanding during this process. Our commitment is to provide you with the best possible service and support, and we remain steadfast in our dedication to meeting your insurance needs. Thank you for bringing this matter to our attention. We look forward to serving you and exceeding your expectations in the future. Should you require any additional information or have further concerns, please do not hesitate to contact us. Warm regards, [Your Name] [Your Title] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.