[Your Name] [Your Address] [City, State, ZIP] [Date] [Hotel Name] [Hotel Address] [City, State, ZIP] Subject: Formal Complaint ā Hotel Room Theft Dear [Hotel Manager/Management], I hope this letter finds you well. I am writing to express my deep concern and disappointment regarding an unfortunate incident that took place during my recent stay at your esteemed establishment in Phoenix, Arizona. On [Date of Incident], I checked into room [Room Number] at your hotel, which had been reserved under my name. I chose your establishment based on its positive reputation and my prior pleasant experiences. However, I regret to inform you that valuable items were stolen from my hotel room during my stay. The stolen items include [List of Stolen Items]. Not only are these items of significant monetary value, but they also hold sentimental importance to me. I entrusted their safekeeping to your hotel, assuming that the utmost care and security would be provided to ensure their protection. Your hotel's negligence regarding guest safety and security has deeply affected me. I followed all the necessary precautions, such as using the room safe and locking the door whenever I left the room. Despite these measures, a breach in security allowed unauthorized access to my room, resulting in the theft of my belongings. I kindly request that you take immediate action to address this issue and investigate the matter thoroughly. I expect a prompt response within [reasonable time frame, e.g., 7 days]. Furthermore, I would appreciate a detailed report of the investigation's findings and the steps taken to prevent similar incidents in the future. As a loyal customer, I sincerely hope that this incident can be resolved amicably and that necessary measures are implemented to enhance guest security at your hotel. However, if no satisfactory resolution is reached, I may be compelled to escalate this matter further by seeking legal recourse and sharing my unfortunate experience on various travel review platforms. I would also like to request compensation for the stolen items and the distress caused by this incident. I expect you to reimburse the monetary value of the stolen items or provide an equivalent compensation that reflects their worth. Additionally, I believe that a gesture of goodwill, such as a complimentary stay or an upgrade during my next visit to your hotel, would help restore my faith in your establishment. Enclosed with this letter, you will find copies of relevant supporting documents, including my reservation details, proof of ownership for the stolen items, and any other evidence I can provide to strengthen my case. I trust you will handle this matter with utmost seriousness and urgency. I have always regarded your hotel as a reputable institution, and I hope my faith in your ability to resolve this issue will not go in vain. Thank you for your attention to this matter. I anticipate a swift response and a favorable resolution. Sincerely, [Your Name]
Para su conveniencia, debajo del texto en espaƱol le brindamos la versiĆ³n completa de este formulario en inglĆ©s. For your convenience, the complete English version of this form is attached below the Spanish version.