Dear [Hotel Manager], I am writing to report a recent incident of theft that occurred in my hotel room at your establishment in Santa Clara, California. I am deeply concerned about the security measures implemented, and I hope that appropriate steps will be taken to address this issue promptly. On [date], I checked into your hotel room [room number]. Upon my arrival, I noticed that the room appeared to be in order, and I proceeded to unpack my belongings. However, when I returned to the room after a few hours, I discovered that some of my valuable items were missing. The stolen items include [list of stolen items], valued at approximately [estimated value]. It is important to note that I always exercise caution when traveling, and I securely locked my room before leaving. I am disappointed and alarmed that such an incident could occur despite these precautionary measures. I kindly request that you investigate this matter thoroughly and take immediate action to prevent any such incidents in the future. As a guest, I expect the utmost safety and security during my stay. This unfortunate experience has greatly impacted my trust in the hotel's ability to provide a secure environment for its guests. I believe it is crucial for the hotel management to address this matter seriously and to take the necessary measures to ensure the safety of all guests. I recommend implementing the following steps to improve security: 1. Enhance surveillance: Consider installing additional security cameras in key areas, such as hallways, entrances, and elevator areas, to deter theft and identify potential culprits. 2. Strengthen access control: Upgrade room locks and implement a system that requires a key card to access each floor, ensuring that only guests and authorized personnel can enter. 3. Increase staff awareness: Conduct regular training sessions for your staff, emphasizing the importance of vigilant observation and swift response to any suspicious activities. 4. Improve communication: Inform guests about hotel security measures upon check-in and provide them with contact information for reporting any incidents promptly. Should you require any further information, such as copies of receipts or a detailed incident report, please let me know? I also urge you to reimburse me for the stolen items, as their loss has caused significant inconvenience and distress. I trust that you will handle this matter with due diligence and sensitivity to ensure the comfort and safety of all guests. Furthermore, I appreciate your immediate attention to this issue and sincerely hope that steps will be taken to prevent similar incidents in the future. Thank you for your understanding and cooperation. Sincerely, [Your Name] [Room Number] [Contact Information]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.