Sample Letter for Letter from Customer to Store Concerning Slip and Fall Accident [Your Name] [Your Address] [City, State, ZIP] [Email Address] [Phone Number] [Date] [Store Manager's Name] [Store Name] [Store Address] [City, State, ZIP] Subject: Report of Slip and Fall Accident at [Store Name] Dear [Store Manager's Name], I hope this letter finds you well. I am writing to bring to your attention a slip and fall accident that occurred at your [Store Name] location in Bexar, Texas, on [Date of the incident] and to express my concerns regarding the incident. On the aforementioned date, I visited your store as a loyal and frequent customer. While shopping in the relevant department, I unfortunately slipped on a wet surface near the entrance aisle, resulting in a significant fall. This incident not only caused me physical pain and discomfort but has also led to medical expenses and a disruption in my daily activities. First and foremost, I want to emphasize that I hold your store in high regard and have always had positive experiences as a customer until this unfortunate incident. However, the lack of proper signage, failure to promptly address potential hazards such as spills, and negligence in maintaining safe conditions have led to this regrettable outcome. As a responsible customer, I immediately sought medical attention following the accident. This entailed a visit to the emergency room, where I received treatment for the injuries sustained during the fall. Attached to this letter are copies of the medical bills, doctor's reports, and any other relevant documentation to support my claims. I kindly request that your store conduct a thorough investigation into the circumstances of my accident. I sincerely hope that steps will be taken to prevent similar incidents from occurring in the future, ensuring the safety of all customers. Promptly addressing the safety issue at your store will demonstrate your commitment to maintaining a safe shopping environment and will help prevent such accidents in the future. Moreover, I respectfully request reimbursement for the medical expenses incurred in connection with this incident. Additionally, I would appreciate it if you could compensate me for the pain, suffering, and inconvenience caused by the accident. I believe in the values and reputation of your store and hope that you will handle this matter with due diligence and empathy. Please respond to this letter within [reasonable time frame, e.g., 14 days] to provide me with a satisfactory resolution. Should I not receive a timely response, I will have no choice but to escalate this matter further. Thank you for your attention to this matter. I sincerely hope that we can reach a fair and amicable resolution, restoring my trust in your store. I look forward to hearing from you soon. Yours sincerely, [Your Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.