Subject: Catalog ID: Chicago Illinois Sample Letter for Letter from Customer to Store Concerning Slip and Fall Accident Dear [Store Manager's Name], I hope this letter finds you in good health. My purpose in writing today is to inform you about an unfortunate incident that occurred at your store located in Chicago, Illinois, and to express my concerns regarding a slip and fall accident that I experienced on [date] on the premises of your establishment. I have chosen to document my incident in writing to ensure that it is properly addressed and to establish a record of my interaction with your store. Firstly, let me provide you with a detailed description of the incident. On the aforementioned date, I entered your store as a regular customer eager to browse and make a purchase. While navigating through the store, I unexpectedly slipped on a wet patch near the entrance, which I believe had not been adequately marked or attended to. This fall resulted in immediate pain and discomfort, as well as subsequent medical attention due to the severity of my injuries. I attach a copy of the medical report for your reference. The implications of this accident extend beyond the physical pain and medical expenses. As a loyal customer of your store, I have always had a positive shopping experience prior to this incident. However, this unexpected occurrence has left me with concerns regarding your store's duty of care and customer safety. Considering this, I believe it is important to address a few key points. First and foremost, I kindly request that you conduct a thorough investigation into the circumstances of my accident. This should include examining any surveillance footage, interviewing employees who were present at the time, and reviewing maintenance records to determine how and why this hazardous condition was present in your store. Additionally, I strongly encourage your store to reevaluate its safety protocols to prevent similar incidents from occurring in the future. This can include implementing regular inspections to identify potential hazards, ensuring prompt and effective remediation of any identified issues, implementing proper signage to warn customers about potential dangers, and providing adequate training to employees to maintain a safe environment. Finally, I would appreciate your assistance regarding my medical expenses resulting from this incident. It is my enduring hope that your store recognizes its responsibility in ensuring customers' safety and would be willing to cover these expenses. I kindly request that you review the attached medical reports and bills to better understand the financial burden that this unforeseen accident has caused me. In conclusion, I am writing this letter to express my concern regarding the slip and fall accident I encountered at your store in Chicago, Illinois. I trust that you will take this matter seriously, investigating the incident thoroughly, addressing any safety lapses, and providing the necessary compensation for my medical expenses. I kindly request a prompt response within [reasonable time frame] addressing the points raised in this letter. Furthermore, I believe that an open and constructive dialogue can lead to an amicable resolution that will reaffirm my trust in your store. Furthermore, I sincerely hope that we can resolve this matter in a fair and timely manner. Thank you for your attention to this matter, and I look forward to hearing from you soon. Yours sincerely, [Your Name] [Your Address] [City, State, ZIP] [Phone Number] [Email Address] Attachments: 1. Medical Report 2. Medical Expense Bills.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.