Dear [Recipient's Name], I am writing this letter to sincerely apologize for an error in the advertisement that was recently published promoting our business in Collin, Texas. We deeply regret any confusion or inconvenience this may have caused and would like to clarify the situation. Firstly, we would like to acknowledge our mistake in the content of the advertisement. Unfortunately, due to a human error within our marketing team, incorrect information was conveyed, leading to a misrepresentation of our products/services. We fully understand the importance of accurate and reliable advertising, and we assure you that steps have been taken to prevent such errors from recurring in the future. We would like to clarify the correct details regarding our business offerings in Collin, Texas. Our company, [Company Name], is proud to provide exceptional products/services that cater to the specific needs and preferences of our valued customers in this area. Our commitment to excellence and customer satisfaction has been the foundation of our success for [Number of Years] years. We understand that the inaccurate advertisement may have caused confusion or disappointment to our esteemed customers. Therefore, as a gesture of apology, we would like to extend a special offer exclusively for residents of Collin, Texas. By presenting this letter at our store, customers will be entitled to an additional [Discount Percentage] off on their next purchase. It is our way of expressing our deep regret and appreciation for your understanding. Once again, we sincerely apologize for any inconvenience caused by this error. We highly value your opinion and strive to maintain your trust in our brand. Should you have any further questions or concerns, please do not hesitate to contact our customer service team at [Phone Number/Email Address]. Thank you for your understanding, and we look forward to serving you better in the future. Sincerely, [Your Name] [Your Position/Title] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.