Dear [Recipient's Name], I am writing to sincerely apologize for the error in our recent advertisement published in [Publication Name]. We understand the importance of accuracy and how such mistakes can negatively affect our brand image and credibility. We take full responsibility for this oversight and assure you that immediate actions are being taken to rectify the error. In reference to the advertisement in question, we mistakenly mentioned the wrong location for our upcoming event in Cuyahoga, Ohio. We deeply regret any inconvenience or confusion caused by this error. Please allow us to provide you with the correct details: Event Name: [Correct Event Name] Date: [Correct Event Date] Time: [Correct Event Time] Location: [Correct Event Location in Cuyahoga, Ohio] We understand that this error may have led to disappointment or inconvenience for our valued customers. In order to compensate for any inconvenience caused, we would like to offer [appropriate compensation, e.g., discounted tickets, vouchers, or a special promotion]. Your satisfaction is of utmost importance to us. We assure you that we have thoroughly reviewed our internal processes to prevent similar errors in the future. We have taken immediate steps to improve the quality assurance and proofreading procedures for all our advertising materials. Our team has been provided with additional training and guidance to ensure strict adherence to accuracy in all future communications. Once again, we extend our sincerest apologies for any inconvenience or confusion caused by this error. We value your continued support and trust in our brand. Should you have any further queries or concerns, please do not hesitate to contact our dedicated customer service team at [customer service contact details]. Thank you for understanding, and we look forward to serving you better in the future. Sincerely, [Your Full Name] [Your Title/Position] [Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.