[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Position or Title] [Company Name] [Company Address] [City, State, ZIP Code] Subject: Apology for Error in Advertisement — Oakland, Michigan Dear [Recipient's Name], I am writing to express my sincere apologies for the error that occurred in our recent advertisement promoting our products/services in Oakland, Michigan. Please accept my sincerest apologies for any inconvenience or confusion caused to you, our esteemed customers, and the community. At [Your Company Name], we hold ourselves to the highest standards of professionalism and accuracy, and it deeply saddens us to have made such a mistake. We understand the importance of delivering error-free information to our valued customers like yourself, and we assure you that we are taking immediate steps to rectify this situation. The error in question pertained to the incorrect pricing information presented in the advertisement. Regrettably, due to an internal oversight, the updated pricing structure was not reflected accurately, which misled potential customers. We understand the impact this may have had on your perception of our brand and credibility, and we are deeply remorseful for any harm caused. To address this issue swiftly and effectively, we have: 1. Suspended the circulation of the incorrect advertisement materials immediately to prevent further dissemination of inaccurate information. 2. Initiated a thorough review of our advertisement approval processes to identify and rectify any existing loopholes, ensuring that such errors do not occur in the future. 3. Communicated with our marketing team to ensure the correct pricing information is updated across all our marketing channels, including digital and print media. 4. Developed a comprehensive training program to enhance the attention to detail and accuracy within our advertising department. Furthermore, we want to assure you that our commitment to providing exceptional customer service and quality products/services remains unwavering. We recognize the trust you place in our brand, and we will work tirelessly to regain your confidence. As a token of our apology and appreciation for your understanding, we would like to offer you an exclusive discount of [X]% on your next purchase with us in Oakland, Michigan. Additionally, we encourage you to contact our customer service department at [phone number] or [email address] should you have any further questions or concerns. Our dedicated team will be more than happy to assist you and address any lingering doubts. Once again, please accept our deepest apologies for the error made in our advertisement. We value your continued support and trust in our brand, and we are committed to serving you better in the future. Thank you for your understanding. Sincerely, [Your Name] [Your Title] [Your Company Name] Keywords: Oakland, Michigan, apology letter, error in advertisement, sincere apologies, inconvenience, confusion, professionalism, accuracy, rectify, internal oversight, pricing information, misleading, harm, brand, credibility, swift resolution, marketing channels, attention to detail, commitment, exceptional customer service, quality products, exclusive discount, appreciation, customer service department, trust, support, serving you better.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.