Dear [Recipient's Name], I am writing this letter to extend my sincerest apologies for an unfortunate error in our recent advertisement campaign. We understand the impact it has made, and we deeply regret any inconvenience caused to you and the residents of Queens, New York. Firstly, let me assure you that this error was completely unintentional and does not reflect the values or standards of our company. We take full responsibility for the mistake, and we have initiated immediate actions to rectify it. The advertisement in question was misleading and contained incorrect information regarding our product's pricing. We understand that this may have caused confusion and disappointment among our valued customers residing in Queens. We deeply apologize for any confusion or frustration this may have caused. Our commitment to impeccable customer service and satisfaction has always been paramount to us. We are taking immediate steps to address this issue by issuing a public correction, both on our website and through local print media. Our team is diligently working to ensure that this error is promptly rectified, and accurate information is disseminated to all residents. We want to assure you that this mistake will serve as a learning opportunity for our organization. Moving forward, we will be implementing enhanced quality control measures and double-checking all advertising materials to prevent such errors from recurring. Furthermore, as a token of our sincere apologies, we would like to extend a special discount of [X] on our products to all residents of Queens. This offer will be valid for the next [X] days and can be availed by presenting this letter at any of our Queens-based stores or by using the promo code [X] online. Once again, we deeply regret any inconveniences caused and sincerely apologize for the error in our advertisement campaign targeting Queens, New York. We value the trust you have placed in our brand, and we are committed to rebuilding it through proactive measures and improved communication. If you have any further questions or concerns, please do not hesitate to reach out to our customer service department at [contact details]. We are here to assist you and address any outstanding issues. Thank you for your understanding and your continued support. Sincerely, [Your Name] [Your Title] [Your Company Name]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.