Dear [Recipient's Name], I hope this letter finds you in good health. I am writing this letter to sincerely apologize for the error that occurred in our recent advertisement. We deeply regret any inconvenience this may have caused to you or your organization. Firstly, please allow me to explain the circumstances that led to this mistake. We take great pride in ensuring the accuracy and quality of our advertisements, but unfortunately, an oversight occurred during the final review process. The error in the advertisement was a result of an internal miscommunication and a failure to thoroughly proofread the content before it was published. We understand that the mistake may have had a negative impact on your perception of our brand. Please be assured that we are taking immediate steps to rectify the situation. Our advertising team is working diligently to correct the error and ensure that such mistakes are not repeated in the future. To express our sincerest apologies, we would like to offer you a special discount of [percentage] on your next purchase with us. Additionally, we are happy to extend this offer to any of your colleagues or friends who may have been affected by the error in our advertisement. We value your business and want to regain your trust and confidence in our brand. We have also taken measures to address the internal issues that led to this error. Our team will be undergoing additional training, and we will be implementing a more stringent review process to prevent any similar mistakes from occurring in future advertisements. Once again, we deeply apologize for any inconvenience caused by our error. We value you as our customer and genuinely regret any dissatisfaction you may have experienced. Our commitment to delivering exceptional service and quality remains unchanged, and we are determined to do everything in our power to make it right. Thank you for your understanding and patience in this matter. Should you have any further questions or concerns, please do not hesitate to contact me personally at [phone number] or [email address]. We look forward to serving you better in the future. Sincerely, [Your Name] [Your Position] [Your Company/Organization Name] [Contact Information] [Date]
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.