[Your Name] [Your Address] [City, State, ZIP Code] [Email Address] [Phone Number] [Date] [Recipient's Name] [Recipient's Designation] [Recipient's Organization] [Organization's Address] [City, State, ZIP Code] Subject: Resolution of Matter — [Clearly Describe the Matter] Dear [Recipient's Name], I am writing this letter to bring your attention to a pressing matter requiring resolution, concerning an incident related to [state the incident in detail]. As we consider it essential to address the matter promptly, we have prepared this sample letter expressing our expectations and proposed resolution steps. First and foremost, we would like to express our dissatisfaction with the incident that took place on [mention the date]. The incident in question has caused significant inconvenience, financial loss, and emotional distress. We believe that a fair and prompt resolution is vital to regain trust and maintain a positive business relationship. We propose the following steps to address the matter and reach a satisfactory resolution: 1. Acknowledgment of the Issue: We expect your immediate acknowledgment of the incident and its impact. We request that you thoroughly investigate the matter to gain a complete understanding of what transpired. 2. Apology: A sincere and formal apology is essential to demonstrate your acknowledgment of the situation and your commitment to resolving it. The apology should be free of any excuses, take responsibility for the incident, and express regret for the distress caused. 3. Compensation: In light of the losses incurred, we request fair compensation for all direct and indirect damages. This compensation should cover the financial costs, including any repairs, replacements, or relevant expenses, as well as any inconveniences or emotional distress caused by the incident. 4. Preventive Measures: To prevent such incidents from happening in the future, we expect the implementation of robust preventive measures. These measures should address the root cause of the incident and provide sufficient safeguards to ensure its non-recurrence. 5. Timely Response: We anticipate a reasonable response to this letter within [specify a specific timeframe], which would reflect your dedication to resolving the matter promptly. By adhering to the above-mentioned resolution steps, we believe that we can rectify the situation and restore our previously amicable business relationship. Please note that failing to address the matter adequately may force us to explore alternative actions to protect our rights and interests, including legal recourse if necessary. We greatly value our association with your organization and hope that this matter can be resolved satisfactorily, allowing us to continue our mutually beneficial relationship. We trust in your commitment to resolving this issue promptly. Thank you for your attention to this matter. We expect your immediate action and response. Yours sincerely, [Your Name]