The Franklin Ohio Software Support Services Agreement by Licensor is a comprehensive contract that outlines the terms and conditions of the software support services provided by the Licensor to the Licensee. This agreement is specifically designed to cater to the software users in Franklin, Ohio, ensuring their software operations run smoothly with consistent technical assistance. Keywords: Franklin Ohio, Software Support Services Agreement, Licensor, software support, technical assistance, terms and conditions. This agreement offers various types of support services, tailored to meet the specific needs of the Licensee: 1. Basic Software Support: — The Licensor agrees to provide basic support services, such as bug fixes and patches, to ensure the software remains functional as intended. — The support services are offered during regular business hours and have specific response and resolution times outlined in the agreement. 2. Emergency Support: — In case of critical software issues impacting the Licensee's operations, the Licensor agrees to provide emergency support services. — Emergency support ensures a swift response, and the Licensor takes necessary actions to resolve the software issues within an agreed-upon timeframe. 3. Maintenance and Upgrades: — The Licensor undertakes responsibility for regular software maintenance and upgrading services. — This includes scheduled updates, new feature rollouts, and enhancements to keep the software up-to-date and aligned with evolving technology standards. 4. Training and Consultation: — The Licensor may offer training and consultation sessions to assist the Licensee's staff in effectively utilizing the software's capabilities. — These sessions aim to enhance the Licensee's knowledge and skills, ensuring optimal usage of the software. 5. Documentation and Knowledge Base: — The Licensor commits to providing comprehensive documentation and a knowledge base for the software, which aids the Licensee in troubleshooting common issues independently. — The documentation includes user manuals, FAQs, and access to online resources for self-guided assistance. 6. Customization and Integration Support: — If required, the Licensor may extend support for software customization or integration with other systems. — Assistance and guidance are provided to tailor the software to the Licensee's unique requirements or enable seamless integration with existing infrastructure. 7. Service Level Agreement (SLA): — The Franklin Ohio Software Support Services Agreement specifies a Service Level Agreement between the Licensor and the Licensee. — The SLA sets performance benchmarks, service availability, and response times to ensure a standard level of support is consistently met. In summary, the Franklin Ohio Software Support Services Agreement by Licensor outlines the range of support services provided by the Licensor to assist the Licensee in maintaining the optimal functionality of their software system. It establishes clear expectations, response times, and defines the responsibilities of both parties to ensure a successful software support partnership.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.Franklin Ohio Acuerdo de servicios de soporte de software por parte del licenciante - Software Support Services Agreement by Licensor
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