Houston Texas Software Support Services Agreement by Licensor is a legally binding contract between a software company (licensor) and its customers (licensees) in Houston, Texas. This agreement defines the terms and conditions under which the licensor provides support services for the software products it offers. The software support services agreement outlines the scope of support provided, including maintenance, updates, bug fixes, technical assistance, and troubleshooting. It establishes the licensor's responsibilities, such as response times, service level agreements, and any limitations or exclusions. Key terms covered in the software support services agreement include: 1. Software Description: This section describes the software product(s) covered by the agreement, including version numbers, modules, and any dependencies. 2. Support Services: The agreement specifies the types of support services the licensor will provide. These may include telephone support, email support, online help desk, remote troubleshooting, or on-site assistance. 3. Response Times: The agreement sets expectations for the time it takes the licensor to respond to customer support requests. It may establish different response times based on the severity of the issue. 4. Service Level Agreement (SLA): A SLA outlines the performance commitments of the licensor regarding uptime, availability, and resolution times. It provides clarity on the quality and reliability of the support services. 5. Maintenance and Updates: The agreement addresses how maintenance releases and software updates will be delivered and installed, ensuring that the software remains functional and secure. 6. Bug Fixes: This section describes how the licensor will handle reported software defects or bugs, including the process for reporting, prioritizing, and resolving issues. 7. Technical Assistance: When customers face technical challenges, the agreement outlines the extent of technical assistance provided by the licensor. This may include guidance with software configuration, third-party integrations, or general troubleshooting. 8. Licensee Obligations: The agreement may outline the responsibilities of the licensees, such as providing necessary information, cooperating with the licensor's support team, and adhering to agreed-upon procedures. Types of Houston Texas Software Support Services Agreements by Licensor may include: 1. Standard Support Agreement: This agreement provides basic support services during regular business hours, typically excluding weekends and holidays. 2. Extended Support Agreement: This agreement offers extended support coverage, including after-hours or 24/7 support, for organizations with critical software operation requirements. 3. Premium Support Agreement: This agreement provides priority support, dedicated account managers, faster response times, and additional resources to enterprise-level customers with complex software environments. 4. Customized Support Agreement: Some licensors may offer tailored support agreements designed specifically to meet the unique needs of specific customers or industries. In conclusion, the Houston Texas Software Support Services Agreement by Licensor is a comprehensive contract that defines the terms and conditions of the support services provided by a software licensor in Houston, Texas.
Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.Houston Texas Acuerdo de servicios de soporte de software por parte del licenciante - Software Support Services Agreement by Licensor
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