San Antonio Texas Acuerdo de servicios de soporte de software por parte del licenciante - Software Support Services Agreement by Licensor

• Category: Tecnología - Computadoras e Internet - Servicios de Soporte
• State: Multi-State
• City: San Antonio
• Control #: US-KWP-0055
• Format: Word

Description

Acuerdo de soporte de software al licenciatario por el licenciante. Tarifa por incidente de soporte. San Antonio, Texas Software Support Services Agreement by Licensor is a comprehensive contract that outlines the terms and conditions of software support services provided by a licensor in San Antonio, Texas. This agreement aims to establish a clear understanding between the licensor and the client regarding the software support services. The San Antonio, Texas Software Support Services Agreement by Licensor typically includes the following key components: 1. Parties: This section identifies the parties involved in the agreement, i.e., the licensor (the software service provider) and the client (the customer receiving the support services). 2. Scope of Services: This section defines the specific software support services that the licensor will provide to the client. It outlines the exact features, functionalities, and deliverables covered under the agreement. 3. Service Levels: This clause describes the service levels agreed upon by both parties, including response time, resolution time, and availability of support channels. It ensures that the licensor meets the agreed-upon performance standards. 4. Fees and Payment: This section details the fees associated with the software support services. It specifies the payment terms, pricing structure, invoicing frequency, and any applicable taxes or additional charges. 5. Term and Termination: The agreement establishes the duration of the support services, including the start and end dates. It also outlines the conditions under which either party can terminate the agreement, such as in case of breach, non-payment, or upon mutual agreement. 6. Intellectual Property Rights: This clause addresses the ownership and protection of intellectual property related to the software support services. It clarifies that the licensor retains all rights to its software and prohibits the client from reproducing, modifying, or distributing the software without proper authorization. 7. Confidentiality: Both parties have a mutual obligation to maintain the confidentiality of any proprietary or sensitive information shared during the course of the agreement. This clause ensures that any confidential information remains protected. 8. Limitation of Liability: This section defines the limitations of liability for both the licensor and the client. It specifies that the licensor will not be responsible for any indirect, incidental, or consequential damages arising from the support services. Some different types of San Antonio, Texas Software Support Services Agreement by Licensor may include variations based on the specific software or industry needs. For example, there can be agreements tailored for cloud-based software support services, mobile application support services, or enterprise-level software support services. These agreements may have additional clauses addressing data security, compliance, and specific support methodologies. It is important to consult with legal professionals or contract specialists to ensure that the San Antonio, Texas Software Support Services Agreement by Licensor aligns with the unique requirements of both parties involved and complies with local laws and regulations.

San Antonio, Texas Software Support Services Agreement by Licensor is a comprehensive contract that outlines the terms and conditions of software support services provided by a licensor in San Antonio, Texas. This agreement aims to establish a clear understanding between the licensor and the client regarding the software support services. The San Antonio, Texas Software Support Services Agreement by Licensor typically includes the following key components: 1. Parties: This section identifies the parties involved in the agreement, i.e., the licensor (the software service provider) and the client (the customer receiving the support services). 2. Scope of Services: This section defines the specific software support services that the licensor will provide to the client. It outlines the exact features, functionalities, and deliverables covered under the agreement. 3. Service Levels: This clause describes the service levels agreed upon by both parties, including response time, resolution time, and availability of support channels. It ensures that the licensor meets the agreed-upon performance standards. 4. Fees and Payment: This section details the fees associated with the software support services. It specifies the payment terms, pricing structure, invoicing frequency, and any applicable taxes or additional charges. 5. Term and Termination: The agreement establishes the duration of the support services, including the start and end dates. It also outlines the conditions under which either party can terminate the agreement, such as in case of breach, non-payment, or upon mutual agreement. 6. Intellectual Property Rights: This clause addresses the ownership and protection of intellectual property related to the software support services. It clarifies that the licensor retains all rights to its software and prohibits the client from reproducing, modifying, or distributing the software without proper authorization. 7. Confidentiality: Both parties have a mutual obligation to maintain the confidentiality of any proprietary or sensitive information shared during the course of the agreement. This clause ensures that any confidential information remains protected. 8. Limitation of Liability: This section defines the limitations of liability for both the licensor and the client. It specifies that the licensor will not be responsible for any indirect, incidental, or consequential damages arising from the support services. Some different types of San Antonio, Texas Software Support Services Agreement by Licensor may include variations based on the specific software or industry needs. For example, there can be agreements tailored for cloud-based software support services, mobile application support services, or enterprise-level software support services. These agreements may have additional clauses addressing data security, compliance, and specific support methodologies. It is important to consult with legal professionals or contract specialists to ensure that the San Antonio, Texas Software Support Services Agreement by Licensor aligns with the unique requirements of both parties involved and complies with local laws and regulations.

Para su conveniencia, debajo del texto en español le brindamos la versión completa de este formulario en inglés. For your convenience, the complete English version of this form is attached below the Spanish version.