Get Comprensiónmultiple

Those households earning below £17,005 in the Thames Valley or £21,749 in London boroughs are eligible for a 50 per cent bill reduction. This was increased from £16,480 in the Thames Valley and £21,111 in London.

We may be able to discount your bill through WaterHelp, if either: your total household income is below £17,005, or below £21,749 in London boroughs. your water bill is more than 5% of your total household income.

Our WaterSure tariff helps if you're on a lower income and if use more water than the average household. It works by capping your yearly bill regardless of the amount of water you use. To make it easier for you to apply for WaterSure, complete our online form below, it should only take 5-10 minutes.

We'll also put a 'restriction of use' notice through your door if you need to stop using your water temporarily. We'll automatically credit your Thames Water account with £30 within 20 working days.

The overall bill increase is mainly due to inflation, including rising energy prices. Part of the bill increase also depends on our company performance. In 2021/22 we achieved most of our water supply targets, such as those relating to leaks and supply interruptions.

The scheme is available to customers who already have a water meter, or opt in to have a water meter fitted. To be eligible, you must be receiving a qualifying benefit or tax credit and either : have 3 or more children under the age of 19 living at your home who you can claim Child Benefit for, or.

You shared the estimated bill it sent you and if you switch to metered bills it drops from a whopping £928 to £515 (the average bill for a Thames Water customer is £423).