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The Philadelphia Water Department (PWD) serves over 2 million people in Philadelphia, Montgomery, Delaware, and Bucks counties. We use science and technology to assure quality water 24 hours a day, 365 days a year.

Questions? Call (215) 685-6300 for assistance.

Customers pay a set amount. Customers in the lowest income bracket will pay a bill equivalent to 2% of their monthly income for a minimum of $12/month. Bill is capped as a percentage of income and is constant each month. Eligible customers will pay a percentage of their bill based on their income.

LIHWAP crisis grants may be available if you have an emergency situation and are in jeopardy of losing your water service. You can receive one crisis grant for your drinking water service and one crisis grant for your wastewater service, up to $2,500 each. Crisis situations include: Past-due water bills.

New rate information effective September 2022 On September 1st, 2022, a monthly water bill for a typical residential customer increases by 6.5%.

About the new TAP program: Available to customers whose income falls at or below 150% of the Federal Poverty Level (FPL) and those with special hardships. Provides consistent, affordable bills capped as a percentage of your income. Customers do not need to be delinquent to apply for the program.

Pennsylvania is offering one-time grants to eligible homeowners, including those in Philadelphia. Get up to $10,000 for unpaid water bills. Learn more and apply at https://pahaf.org/. Our mission is to provide access to clean, safe water to all residents of Philadelphia.

A typical bill is based on a customer who uses 500 cubic feet of water (3,740 gallons) per month and has a 5/8″ water meter....A typical residential bill: Usage ChargesTypical ResidentialWith Senior Citizen DiscountTotal Monthly Bill$73.62-($14.10 discount) $42.284 more rows • Sep 1, 2022