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A Catalog Item is a form used to submit information, a request, or to create a task. Catalog Items contain questions that gather information from users to create a record in a table. Use App Engine Studio (AES) to easily create customized Catalog Items that users can access in Service Portal and on mobile devices.

By default, the dropdown displays the selected item or a count of selected items in place of the placeholder text in the label of the dropdown trigger. Placeholder icon to include in the dropdown trigger. This icon will be replaced by the icon of a selected dropdown item if the item has an icon configured.

Use any element to open the dropdown menu, e.g. a <button>, <a> or <p> element. Use a container element (like <div>) to create the dropdown menu and add the dropdown links inside it. Wrap a <div> element around the button and the <div> to position the dropdown menu correctly with CSS.

A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

A record producer is a nice front end you can include in your Service Catalog to create records. Ask user friendly questions instead of using field labels on a standard form. A Catalog Item is a request entry form that utilizes the cart format to associate a parent request to one or more child request items.

An order guide is used to guide the user into ordering multiple items. 3. A Catalog item request has only a single request item under it. where as an order guide can have multiple RITMs under it based on Rule Base.

On the back end it creates a request, request item, and possibly approvals and tasks depending on its workflow. A record producer is ordered one at a time and creates one record on the back end, most commonly an incident. An order guide is used to guide the user into ordering multiple items.

Catalog Items and Record Producers are forms that people can fill out that will create records after being submitted where as Order guides are a way to bundle catalog items together.

A Catalog Item is a form used to submit information, a request, or to create a task. Catalog Items contain questions that gather information from users to create a record in a table. Use App Engine Studio (AES) to easily create customized Catalog Items that users can access in Service Portal and on mobile devices.

By default, the dropdown displays the selected item or a count of selected items in place of the placeholder text in the label of the dropdown trigger. Placeholder icon to include in the dropdown trigger. This icon will be replaced by the icon of a selected dropdown item if the item has an icon configured.

Use any element to open the dropdown menu, e.g. a <button>, <a> or <p> element. Use a container element (like <div>) to create the dropdown menu and add the dropdown links inside it. Wrap a <div> element around the button and the <div> to position the dropdown menu correctly with CSS.

A record producer is a specific type of catalog item that allows end users to create task-based records, such as incident records, from the service catalog.

A record producer is a nice front end you can include in your Service Catalog to create records. Ask user friendly questions instead of using field labels on a standard form. A Catalog Item is a request entry form that utilizes the cart format to associate a parent request to one or more child request items.

An order guide is used to guide the user into ordering multiple items. 3. A Catalog item request has only a single request item under it. where as an order guide can have multiple RITMs under it based on Rule Base.

On the back end it creates a request, request item, and possibly approvals and tasks depending on its workflow. A record producer is ordered one at a time and creates one record on the back end, most commonly an incident. An order guide is used to guide the user into ordering multiple items.

Catalog Items and Record Producers are forms that people can fill out that will create records after being submitted where as Order guides are a way to bundle catalog items together.