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Get Customer Service Behavior The Interaction Of Service Predisposition And Job Characteristics Form

JOURNAL OF BUSINESS AND PSYCHOLOGY Volume 13 No. 3 Spring 1999 CUSTOMER SERVICE BEHAVIOR THE INTERACTION OF SERVICE PREDISPOSITION AND JOB CHARACTERISTICS Steven G. Rogelberg Bowling Green State University Janet L. Barnes-Farrell University of Connecticut Victoria Creamer International Business Machines ABSTRACT The achievement of customer satisfaction in service operations depends to a great extent on employee customer service behavior CSB. We w.

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