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Typically, within 5-10 business days of receiving the prior authorization request, your insurance company will either: Approve your request.

Your doctor contacts us to request approval for an MRI, CT, or PET scan. While reviewing the request, we also check to see where the doctor ordered the services to be performed. We check to see if another in-network, local facility offers the same services at a lower cost.

If you are unable to use electronic prior authorization, you can call us at 800.88Cigna (882.4462) to submit a prior authorization request. For Inpatient/partial hospitalization programs, call 800.926.2273. Submit the appropriate form for outpatient care precertifications. Visit the form center.

Whether you are an imaging specialist or a referring physician, prior authorization from the insurer helps to ensure that patients can undergo the procedures they need in a timely manner.

While it is unlikely that your insurer would deny your claim for an MRI scan by saying the procedure is experimental, it may claim the scan is “not medically necessary.” The insurance company may require your physician to first perform x-rays and a CT scan to determine the cause of your medical issue because those ...

Typically, within 5-10 business days of receiving the prior authorization request, your insurance company will either: Approve your request. Deny your request.