Get Cardmember Dispute Form - American Express

If you have cancelled or returned the purchase. If you haven't received the goods or services, or the business cancelled your goods or service. If the received goods/services are not as described. If you paid with a different method of payment.

We'll work directly with the Card Member and try to resolve the case before reaching out to you. If more information is needed, you'll either receive an Inquiry or a Chargeback. Once you hear from us, you'll have 20 days to respond. Be sure to send your supporting documents before the deadline.

The American Express dispute time limits can vary. In most cases, cardholders have 120 days from the original purchase date to dispute a charge. For merchants, evidence and documentation to support your case must be submitted within 20 days of the date the chargeback (or inquiry) issued.

A cardholder dispute is the process by which a cardholder claims a charge on their account is illegitimate and requests a chargeback, which may be granted by their issuing bank.

For charges you don't recognize, incorrect charges, canceled services, returned items or goods you didn't receive: Go to the Inquiry & Dispute Center. Click on 'Open a Billing Dispute' Select the transaction in question and follow the steps to complete your request.

American Express cardholders have 120 days from the date of the transaction to file a chargeback, whereas merchants only have 20 days to respond to an inquiry. If the business does not respond within 20 days, the cardholder automatically wins the chargeback.

American Express cardholders have 120 days from the date of the transaction to file a chargeback, whereas merchants only have 20 days to respond to an inquiry. If the business does not respond within 20 days, the cardholder automatically wins the chargeback.

If you have cancelled or returned the purchase. If you haven't received the goods or services, or the business cancelled your goods or service. If the received goods/services are not as described. If you paid with a different method of payment.