Get Complaints Reporting - Department Of Transport

Welcome to the U.S. Department of Transportation's Office of Aviation Consumer Protection website. The Office of Aviation Consumer Protection reviews and responds to consumer complaints and promotes awareness and understanding of consumer rights through online consumer information and education.

By filing a consumer complaint with the FCC, you contribute to federal enforcement and consumer protection efforts on a national scale and help us identify trends and track the issues that matter most. The FCC does not resolve all individual complaints.

You may contact DOT by phone at 202-366-2220 for information related to a consumer related problem. However, for a case to be processed as a complaint, it must be submitted to DOT in writing.

It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted.

Complaints about airline service other than safety or security issues may be registered with DOT's Aviation Consumer Protection Division (ACPD). You may call the ACPD 24 hours a day at 202-366-2220 (TTY 202-366-0511) to record your complaint.

If you have already made a written complaint to an airline or airport and you are not satisfied with the outcome or have not received a reply within 8 weeks, the CAA's Passenger Advice and Complaints Team (PACT) may be able to help.

The mission of the FAA is to regulate civil aviation and U.S. commercial space transportation, maintain and operate air traffic control and navigation systems for both civil and military aircrafts, and develop and administer programs relating to aviation safety and the National Airspace System.

Filing a complaint with an airline or a ticket agent. There may be a form on the airline's website for this purpose. Often, you may also email or write to the airline or ticket agent's consumer office at its headquarters.