Get Civil Aviation Authority

If you remain dissatisfied. If, having followed all stages of our internal complaints process, you are still not satisfied, you can contact the CAA's Head of External Information Services by emailing complaints@caa.co.uk and ask for your complaint to be referred to an Independent Complaints Assessor (ICA).

The Civil Aviation Authority (CAA) is responsible for the regulation of aviation safety in the UK, determining policy for the use of airspace, the economic regulation of Heathrow, Gatwick and Stansted airports, the licensing and financial fitness of airlines and the management of the ATOL financial protection scheme ...

Civil aviation authorities Flight operations carrying out safety oversight of commercial operators. Airworthiness issuing certificates of registration and certificates of airworthiness to civil aircraft, and overseeing the safety of aircraft maintenance organizations.

General enquiries and feedback You may also contact our designated helpline 0300 303 2800 that has been established to assist customers who were abroad and those with future bookings. For pilot licensing enquiries please email fclweb@caa.co.uk.

If you remain dissatisfied. If, having followed all stages of our internal complaints process, you are still not satisfied, you can contact the CAA's Head of External Information Services by emailing complaints@caa.co.uk and ask for your complaint to be referred to an Independent Complaints Assessor (ICA).

ATOL Claims Our claims department can be emailed at claims@caa.co.uk.

Any consumer that wishes to proceed with their case, or did not receive information from Flight Reclaim Ltd about the conclusion of their case and the Civil Aviation Authority's opinion, can email our passenger advice and complaints team at passenger.complaints@caa.co.uk, including their Civil Aviation Authority case ...

CAA) a British organization that controls the operation of the air travel industry, especially by making safety rules and directing the traffic of planes in the UK. There is a similar organization in the US called Federal Aviation Administration.

General enquiries and feedback You may also contact our designated helpline 0300 303 2800 that has been established to assist customers who were abroad and those with future bookings. For pilot licensing enquiries please email fclweb@caa.co.uk.