How do I connect to HICAPS terminal?

The HICAPS representative will your new terminal. To do this they will require you to enter your Wi-Fi password (if you have one), to connect the terminal. Terminals can only connect to password protected Wi-Fi connections. Alternatively they can connect your terminal via internet with an Ethernet cable.

Can you use HICAPS without card?

Eligible members of HCF and Westfund can now use their digital card on their Android devices to make claims on HICAPS terminal. Currently, members of Medibank, Bupa, nib, HBF can use either android or Apple devices to claim on a HICAPS terminals. HICAPS terminals can now be used to process eligable ICWA claims.

How do I use HICAPS terminal?

To process a HICAPS claim transaction from the home screen, swipe or tap a patient's Health Fund card on the terminal. Alternatively for Health Funds that allow key entry, you can manually enter the card number by tapping Enter health card on the home screen.

Why is my HICAPS terminal not connecting?

It is possible the cable has come loose, or it may have been disconnected. After checking the physical connection is properly in place, right-click on the HICAPS Connect icon and select Re-scan for HICAPS Terminals. If the terminal has only briefly lost connectivity, this may re-establish the connection.

How do I add a provider to terminal HICAPS?

hicaps. com.au). Simply login to HICAPS Accounts Online and navigate using the side menu (Providers View / Modify Provider) to the Provider page and select the changes you wish to enable/disable. Once all modifications have been made you can select Modify Provider at the bottom of the page to save the changes.

How do you process HICAPS?

To start a HICAPS Claim transaction, simply swipe the patient's Health Fund card through the terminal. Note: When claiming with the VX680 terminal model Claims processing is supported by all the participating health funds when the terminal is on the docking/ base station with a phone line or ethernet cable connected.

How do I add a new provider to my HICAPS?

Simply login to HICAPS Accounts Online and navigate using the side menu (Providers View / Modify Provider) to the Provider page and select the changes you wish to enable/disable. Once all modifications have been made you can select Modify Provider at the bottom of the page to save the changes.

What is user ID for HICAPS?

Your User ID will be an 8-character alphanumeric identifier allocated by HICAPS. Your User ID and password are both case sensitive. After using your User ID and temporary password to log in for the first time, you will be taken to the HICAPS Accounts Online Terms of Use page.

Get Hicaps Add Provider

Provider Add/Amend When completed: Email: providerservices hicaps.com.au or Fax: 1300 725 726 or Mail: GPO Box 84A, Melbourne Vic 3001 Help Desk reference (HICAPS use only) Please tick box relevant.

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