Get Transpennine Express Compensation Form

Compensation claim We aim to provide the best service possible but occasionally we do not succeed. In these cases First TransPennine Express sincerely apologises for any delays or disruption to its services. COMPENSATION CLAIMS Customer Relations First TransPennine Express ADMAIL 3878 Manchester M1 9YB The arrangements for compensation do not apply to certain delays which are outside our control. These include vandalism security alerts and severe weather conditions. Our Passenger s Charter provides for compensation to customers who are delayed by 30 minutes or longer on any leg of their journey as a result of a failure of the railway industry. claims To enable us to process your claim simply complete this form and post to the freepost address shown overleaf* We aim to respond within five days of receipt of your claim form* If you hold a single or return ticket or weekly season ticket and are delayed by 30 minutes or longer we will offer you rail vouchers for the full cost of the part of the journey which was delayed* If you are delayed by one hour or more we will offer you rail travel vouchers for the full cost of your entire journey. If you hold a weekly season ticket we will base your compensation on the daily value of your ticket. For holders of monthly or longer season tickets separate conditions apply. Please consult your local ticket office for details. please use this form for Passenger s Charter claims Full details of our commitment to our customers are set out in our Passenger s Charter. Copies are available from our Completion of this form does not guarantee compensation* This leaflet does not create any new legal relationship with you as a result of what we say we will do nor does it affect your legal rights. These are set out in the National Conditions of Carriage. Please note Applications must be received within 28 days of the expiry of the ticket enclosing your tickets or copies thereof* NO STAMP REQUIRED March 2014 First name s / and Home Tel* mobile What was the scheduled arrival time hh mm Work Postcode Last name Ticket price Where did you buy your ticket Please af x your used ticket here. Ticket number What type of ticket did you buy If your ticket is a Daily or Weekly ticket please don t forget to enclose the used ticket s with this form* Your ticket Length of delay The delay occured between At which station did you nish your journey What date did you travel dd/mm/yy Journey details Email Daytime tel* incl* area code Town/City Address House name/number Title Personal details This form should be sealed to ensure that the contents are secure or alternatively posted in an envelope to the address overleaf* Please use block capitals and black ink Please do not use staples. your personal details as above with other relevant train operators to prevent fraud and may prosecute any individual making fraudulent claims. Please note that any claim for compensation must be received within 28 days of the expiry date of your ticket. Our Passenger s Charter provides for compensation to customers who are delayed by 30 minutes or longer on any leg of their journey as a result of a failure of the railway industry. claims To enable us to process your claim simply complete this form and post to the freepost address shown overleaf* We aim to respond within five days of receipt of your claim form* If you hold a single or return ticket or weekly season ticket and are delayed by 30 minutes or longer we will offer you rail vouchers for the full cost of the part of the journey which was delayed* If you are delayed by one hour or more we will offer you rail travel vouchers for the full cost of your entire journey.