Get Defect Form

Information To Include in Your Letter Give the basics. Tell your story. Tell the company how you want to resolve the problem. Be reasonable. File your complaint. Your Address. Your City, State, Zip Code. [Your email address, if sending by email] Date.

I am not satisfied with the product because it has not performed as it should (or) it was faulty when purchased. [State the problem that you have had with the product, giving as much detail as possible e.g. I have used the television for six weeks with no problems. On the 5 March 2013 the screen stopped working.

It should: include details of the purchase, eg a description of the item or service, purchase date and seller details. give a detailed description of the problem and when it occurred. be as factual as possible. explain what you want done to fix the problem. include when you want a reply by. include your contact details.

I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction). I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).

Under the Consumer Rights Act 2015, goods you supply must be fit for purpose. As there was a problem with the goods when I bought them, I request that you give me a full refund. In support of my claim I have enclosed: The receipt for the sewing machine. Please respond within 14 days of receiving this letter.

It should: include details of the purchase, eg a description of the item or service, purchase date and seller details. give a detailed description of the problem and when it occurred. be as factual as possible. explain what you want done to fix the problem. include when you want a reply by. include your contact details.

A defective product can be defined as any product that is unreasonably dangerous when being used for its intended purpose, without any alterations or interference.

Thank you very much for sending (material name) order on time. But I want to let you know that the material you sent is not up to our required standard. And some of the material is of very poor quality that we can't even use. Because it will degrade the quality of our project and customer requirements.