Get Gwr Refund Claim Form

In such a case, cancellation charges will be 25% of the total fare paid (subject to a minimum flat cancellation charge). In such a case, cancellation charges will be 50% of the total fare paid but subject to a minimum flat cancellation charge for each class.

Your ticket is refundable. If you decide not to use your ticket to make all or part of your intended journey then you can get a refund by returning your unused ticket to the ticket office or place of purchase (for tickets bought via websites, telesales or travel agents) within 28 days of the ticket expiry date.

You need to apply for compensation online or by post within 28 days of your delayed journey. We'll respond to your claim within 20 working days, however unless there has been a period of disruption you should hear back from us within 5 days. To complete the online or printed form, you'll need proof of travel.

If passengers are unable to obtain refund beyond the prescribed time limits, they must obtain a Ticket Deposit Receipt (TDR) from the nearest Railway Station within 3 days from the date of scheduled travel and then submit an application in the prescribed format (within 10 days from the day of commencement of journey) ...

Refunds are normally processed within 28 days of submitting a claim.

If your train is delayed or cancelled and you decide not to travel, you can claim a full refund of your ticket from the original retailer. If you bought your ticket from us, wherever possible we will give you a full refund at any GWR ticket office.

You may be able to get your money back if you are no longer travelling. If your journey is impacted by planned industrial action, you can claim a full refund or amend your ticket. Refunds are normally processed within 28 days of submitting a claim.

You need to keep your train tickets to get a refund. You should try to claim within 28 days, but some train companies allow longer.