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Get It Service Catalogue Template

Act of not having this service available. Business impact is typically based on the number of users affected, the duration of the downtime, the impact on each user, and the cost to the business (if known). It may be easier to describe the positive business impact of the service being available. Business priority A category level (e.g. Critical versus None-critical or High, Medium, Low) Service level agreement This can be a hyperlink to the full SLA An SLA is an agreement between an IT servic.

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