What is the role of a service desk manager?

A service desk manager is responsible for managing the first- and second-line technical support for all departmental IT applications and services across sites, including end-user computing. This includes multi-function devices and specialised IT equipment.

What is service desk management?

Service Desk Management/IT Service Desk Management is the process of managing the IT service desk that forms the point of contact between the IT service providers and the IT service users.

What is CA Service Desk manager?

CA Service Desk Manager is a cloud-based IT service and support management solution. Primary features include change management, incident management, automation support, self-service, predefined services and workflows and reporting.

What is the difference between service delivery manager and service desk manager?

The IT service desk is responsible for delivering both diagnostic and support services through industry leading quality assurance processes that are designed to minimise downtime and deliver services in a timely and efficient manner. The Service Delivery Manager manages a team of service desk agents.

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CA Service Desk Manager r12.x Administrator Exam (CAT200) Study Guide Version 1.1 PROPRIETARY AND CONFIDENTIAL INFORMATION These educational materials (hereinafter referred to as the Materials) are.

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