Get Assupol Client Portal

If you need assistance about your claim, contact us on 0861 235 664. If you need a service under your Assupol On-Call benefit, like bereavement counselling or assistance with transport of the deceased, you must first phone the 24-hour support line at 0800 002 614.

Once we have received your claim and all documents, you will receive an SMS acknowledging receipt with a tracking number. If you have any queries, please contact us on the below number or email address, alternately, please visit us at one of our branches and our staff will be happy to assist you.

Withdrawal claims are paid within four working days.

We are here for you. Easily claim online. Alternatively, email claimsenquiries@assupol.co.za or call 0861 235 664.

Cashback is an optional benefit that you can add to a qualifying new or existing risk plan that always gives you something back. It's your reward for keeping your cover intact.

In order to claim, please have your policy number, your basic information (name, surname, ID number, contact details) and your documents on hand. Once we have received your claim and all documents, you will receive an SMS with a tracking number acknowledging receipt of the claim.

In order to claim, please have your policy number, your basic information (name, surname, ID number, contact details) and your documents on hand. Once we have received your claim and all documents, you will receive an SMS with a tracking number acknowledging receipt of the claim.

The 100% Cashback benefit enables clients to have all of their premiums reimbursed every 10 or 15 years, provided that no claim had been submitted against the life of the policyholder during that period.